Client Support Advisor

Placements24; Stellenbosch; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

On-site work

Career advancement

Medical aid

Retirement fund

Training programs

Stellenbosch locale

Job summary

WhatJobs Direct is seeking a proactive Client Support Advisor to join our Stellenbosch, Western Cape team. You will handle client inquiries, resolve issues, and enhance the client experience in a fast-paced, on-site environment.

Strong communication, CRM proficiency, and relationship-building are essential for success. The role offers an on-site position with opportunities for career development and a comprehensive benefits package, including medical aid and retirement fund, in a vibrant

Qualifications

• / High school diploma or equivalent; further education a plus.
• / Experience in customer support, client advisory, or account management.
• / Excellent communication and rapport-building abilities.

Responsibilities

• Provide exceptional customer support via phone, email, and in-person interactions.
• Investigate and resolve customer complaints and issues effectively.
• Maintain accurate and up-to-date client records in the CRM system.
• Educate clients on product features, services, and best practices.
• Identify opportunities for service improvement and provide feedback to management.
• Build and maintain strong, long-lasting client relationships.
• Process client requests, orders, and account updates accurately.
• Collaborate with internal departments to ensure seamless client experiences.

Skills

Customer support

Communication skills

Interpersonal skills

CRM software

Problem solving

Teamwork

Independent work

Education

High school diploma

Tools

Ticketing systems

CRM software

Job description

About the Role

Our client, WhatJobs Direct , is seeking a proactive and detail-oriented Client Support Advisor to join our team located in Stellenbosch, Western Cape . This role is integral to providing exceptional support and ensuring our clients receive timely and effective assistance. As a key member of our local team, you will be responsible for managing client inquiries, resolving issues, and enhancing the overall client experience. We are looking for individuals with strong communication skills, a customer-centric approach, and the ability to thrive in a dynamic, on-site work environment.

Key Responsibilities

• Provide exceptional customer support and guidance to clients via phone, email, and in-person interactions.
• Investigate and resolve customer complaints and issues effectively and efficiently.
• Maintain accurate and up-to-date client records in the CRM system.
• Educate clients on product features, services, and best practices.
• Identify opportunities for service improvement and provide feedback to management.
• Build and maintain strong, long-lasting client relationships.
• Process client requests, orders, and account updates accurately.
• Collaborate with internal departments to ensure seamless client experiences.

Requirements

• Proven experience in a customer support, client advisory, or account management role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a focus on building rapport.
• Proficiency in CRM software and ticketing systems.
• Excellent problem-solving and multitasking abilities.
• Ability to work effectively within a team and independently.
• Must be able to work full-time in our Stellenbosch, Western Cape office.
• High school diploma required; further education or relevant certifications are a plus.

Benefits

• Competitive annual salary of R .
• On-site position offering a stable and structured work environment.
• Opportunities for career advancement within the company.
• Comprehensive benefits package including medical aid and retirement fund.
• Work in the beautiful and vibrant city of Stellenbosch .
• Access to ongoing training and development programs.
• Positive and supportive team culture.