Client Care Coordinator

Placements24; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonuses

Permanent Cape Town office

Generous leave & public holidays

Training & development

Job summary

Placements24 in Cape Town is seeking a Client Care Coordinator to be the main liaison for our valued clients, ensuring their needs are met with exceptional service. You will manage client communications, troubleshoot issues and foster strong relationships across the client journey.

The role offers a permanent contract with an office presence in Cape Town, a generous leave allowance, ongoing training, and a vibrant team culture focused on delivering superior customer experiences.

Qualifications

• Previous experience in a client-facing role, preferably in customer support.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and standard office applications.
• Ability to handle multiple tasks and prioritise effectively in a busy environment.

Responsibilities

• Manage inbound and outbound client communications across various channels.
• Address client queries and concerns, providing accurate and timely solutions.
• Maintain up-to-date client records and manage service level agreements.
• Coordinate with internal departments to ensure seamless service delivery.
• Identify and report recurring client issues to improve service processes.
• Build and nurture positive relationships with key client stakeholders.

Skills

Communication skills

Organizational skills

Client-facing experience

Multitasking

Tools

CRM software

Job description

Our client is looking for an enthusiastic Client Care Coordinator to join their vibrant team in Cape Town . In this essential role, you will be the primary liaison for our valued clients, ensuring their needs are met with exceptional service. You will manage client communications, troubleshoot issues, and foster strong, long-lasting relationships. This position is ideal for someone passionate about delivering outstanding support and contributing to a positive client journey within a leading organization in the beautiful city of Cape Town .

Key Responsibilities

• Manage inbound and outbound client communications across various channels.
• Address client queries and concerns, providing accurate and timely solutions.
• Maintain up-to-date client records and manage service level agreements.
• Coordinate with internal departments to ensure seamless service delivery.
• Identify and report recurring client issues to improve service processes.
• Build and nurture positive relationships with key client stakeholders.

Requirements

• Previous experience in a client-facing role, preferably in customer support.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and standard office applications.
• Ability to handle multiple tasks and prioritize effectively in a busy environment.
• Commitment to providing superior customer experiences from Cape Town .

Benefits

• Attractive annual salary package with performance bonuses.
• Permanent contract with a Cape Town based office presence.
• Generous leave allowance and paid public holidays.
• Access to ongoing training and development programs.
• Vibrant office culture and team-building activities.