Client Support Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary and benefits

Professional development opportunities

Collaborative work environment

Exposure to diverse client needs

Support for continuous learning

Job summary

Placements24 in Mahikeng, North West, seeks a Client Support Coordinator to ensure timely administrative and technical support for clients and smooth project execution.

You will manage communications, schedule meetings, update CRM records, and liaise with internal teams to resolve requests efficiently. A proactive, organized professional with strong communication skills is ideal for this role.

Qualifications

• Minimum of 2 years of experience in a client support, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM software is highly desirable.
• Ability to manage multiple tasks and prioritize effectively.
• A proactive and detail-oriented approach to work.
• Ability to work collaboratively within a team and independently.
• Strong problem-solving skills and a customer-centric attitude.
• A high school diploma or equivalent is required; further education is a plus.

Responsibilities

• Coordinate client support activities, ensuring timely responses and resolutions.
• Manage client communication, including emails, phone calls, and inquiries.
• Schedule and organize client meetings, webinars, and training sessions.
• Maintain and update client records and project documentation in the CRM system.
• Assist in preparing reports and presentations for client reviews.
• Liaise effectively between clients and internal departments (e.g., sales, technical, operations).
• Track client requests and ensure they are addressed promptly and efficiently.
• Provide administrative support to the client support team.
• Proactively identify potential client issues and elevate them as needed.
• Contribute to the continuous improvement of client support processes.

Job description

About the Role

Our client, a leading provider of business solutions, is seeking a diligent and organized Client Support Coordinator for their office in Mahikeng, North West . This role is key to ensuring clients receive timely and effective administrative and technical support, facilitating smooth project execution and client satisfaction. You will manage client communications, schedule meetings, track progress, and liaise between clients and internal teams. This is an excellent opportunity for an individual with strong organizational skills and a passion for supporting client success within a growing company. We are dedicated to fostering strong client partnerships, and this role is central to that mission. The position demands a high level of professionalism and multitasking capability.

Key Responsibilities

• Coordinate client support activities, ensuring timely responses and resolutions.
• Manage client communication, including emails, phone calls, and inquiries.
• Schedule and organize client meetings, webinars, and training sessions.
• Maintain and update client records and project documentation in the CRM system.
• Assist in preparing reports and presentations for client reviews.
• Liaise effectively between clients and internal departments (e.g., sales, technical, operations).
• Track client requests and ensure they are addressed promptly and efficiently.
• Provide administrative support to the client support team.
• Proactively identify potential client issues and elevate them as needed.
• Contribute to the continuous improvement of client support processes.

Requirements

• Minimum of 2 years of experience in a client support, administrative, or coordination role.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with CRM software is highly desirable.
• Ability to manage multiple tasks and prioritize effectively.
• A proactive and detail-oriented approach to work.
• Ability to work collaboratively within a team and independently.
• Strong problem-solving skills and a customer-centric attitude.
• A high school diploma or equivalent is required; further education is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative work environment in Mahikeng, North West .
• Exposure to a variety of business solutions and client needs.
• Contribution towards continuous learning and skill enhancement.