Client Interaction Specialist - Polokwane

Placements24; Polokwane; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work arrangement

Health insurance

Professional development programs

Supportive team environment

Job summary

Placements24 in Polokwane offers a dynamic Client Interaction Specialist role within a hybrid work model. You will engage directly with clients, manage communications, and act as the liaison between clients and internal operations.

The position emphasizes relationship-building, timely responses, CRM proficiency, and cross-department collaboration to ensure client satisfaction and retention in Limpopo.

Qualifications

• Proven track record in client relations, customer service, or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and standard office productivity tools.
• Strong organizational skills and attention to detail.
• Ability to adapt to a hybrid work environment in Polokwane.

Responsibilities

• Manage and respond to all client communications across multiple platforms.
• Address client inquiries, concerns, and feedback in a timely and effective manner.
• Coordinate with relevant internal departments to resolve issues.
• Maintain accurate and up-to-date client records and logs.
• Proactively identify client needs and offer relevant solutions or services.

Skills

Client relations

Communication

Negotiation

Interpersonal skills

Organizational skills

Tools

CRM software

Office productivity tools

Job description

About the Role

Our client is looking for a dynamic Client Interaction Specialist to join their team in Polokwane . This hybrid role offers the chance to engage directly with clients, providing top-tier support and building strong relationships. You will be a key liaison between our clients and our internal operations, contributing to client retention and satisfaction. Working within a hybrid model, you'll balance remote flexibility with collaborative in-office time at our Polokwane facility, ensuring seamless client support.

Key Responsibilities

• Manage and respond to all client communications across multiple platforms.
• Address client inquiries, concerns, and feedback in a timely and effective manner.
• Facilitate problem resolution by coordinating with relevant internal departments.
• Maintain accurate and up-to-date client records and interaction logs.
• Proactively identify client needs and offer relevant solutions or services.

Requirements

• Proven track record in client relations , customer service, or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and standard office productivity tools.
• Strong organizational skills and attention to detail.
• Ability to adapt to a hybrid work environment, balancing remote and in-office duties in Polokwane .

Benefits

• Competitive salary with performance-based incentives.
• Flexible hybrid work arrangement.
• Health insurance and other employee benefits.
• Professional development programs and career growth pathways.
• A dynamic and supportive team atmosphere in Polokwane .