Technical Support Agent

Placements24; Gqeberha; On-site; ZAR 201,000 - 290,000; Full time

Benefits offered by this job

Performance bonuses

Port Elizabeth office

Health insurance

Dental insurance

Vision insurance

Training & development

Team collaboration

Job summary

Placements24 in Port Elizabeth is seeking a skilled Technical Support Agent to join our dedicated support team. You will diagnose issues, provide clear step-by-step guidance, and ensure customer satisfaction through effective problem-solving.

The role requires experience in IT support, strong hardware/software/network knowledge, and excellent communication to explain technical concepts to users of varying ability.

Qualifications

• Proven experience as a Technical Support Agent or in a similar IT support role.
• Strong understanding of computer hardware, software, operating systems, and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Good communication skills, with the ability to explain technical issues clearly to users of varying technical ability.
• Experience with remote support tools and ticketing systems is essential.

Responsibilities

• Provide technical assistance and troubleshooting support to customers via phone, email, and remote desktop tools.
• Diagnose hardware, software, and network issues, and guide users through corrective steps.
• Document all technical issues and their resolutions in the support ticket system.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Maintain up-to-date knowledge of product updates and technical advancements.

Skills

Troubleshooting

Analytical thinking

Communication

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is searching for a skilled and patient Technical Support Agent to join their dedicated support team in Port Elizabeth . This role is critical for assisting customers with technical challenges related to our client's products and services. You will be responsible for diagnosing issues, providing clear step-by-step guidance, and ensuring customer satisfaction through effective problem-solving. This is an excellent opportunity to leverage your technical expertise in a supportive environment within the Eastern Cape .

Key Responsibilities

• Provide technical assistance and troubleshooting support to customers via phone, email, and remote desktop tools.
• Diagnose hardware, software, and network issues, and guide users through corrective steps.
• Document all technical issues and their resolutions in the support ticket system.
• Escalate unresolved issues to senior technical staff or relevant departments.
• Maintain up-to-date knowledge of product updates and technical advancements.

Requirements

• Proven experience as a Technical Support Agent or in a similar IT support role.
• Strong understanding of computer hardware, software, operating systems, and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Good communication skills, with the ability to explain technical issues clearly to users of varying technical ability.
• Experience with remote support tools and ticketing systems is essential.

Benefits

• Competitive monthly salary and performance bonuses.
• Full-time position with a consistent work schedule in our Port Elizabeth office.
• Comprehensive health, dental, and vision insurance plans.
• Paid training on new technologies and ongoing professional development.
• A collaborative team environment that values technical expertise and continuous learning.