Customer Support Agent

Placements24; Randburg; On-site; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Competitive salary and benefits

Stable onsite work environment

Opportunities for professional develop

Supportive team and management

Well-established company with a strong

Job summary

WhatJobs Direct is seeking a dedicated Customer Support Agent to join their onsite team in Randburg, Gauteng. You will handle customer inquiries via phone, email, and in-person, provide accurate product information, and escalate complex issues to the appropriate department while maintaining excellent service standards.

The ideal candidate has proven customer service experience, outstanding communication skills, and a customer-centric mindset.

Qualifications

• Proven experience in a customer support or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Proficiency in using CRM software and basic computer applications.
• Ability to multitask and manage time effectively in a busy environment.
• High school diploma or equivalent required; further education or certifications are a plus.

Responsibilities

• Handle customer inquiries and provide information regarding products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Process customer requests, orders, or applications accurately.
• Maintain detailed customer records within the CRM system.
• Escalate unresolved issues to the appropriate department or supervisor.
• Follow communication guidelines and protocols for customer interactions.
• Identify customer needs and provide appropriate solutions.
• Contribute to team goals and maintain high standards of customer service.
• Adhere to company policies and procedures.
• Seek opportunities to improve the customer experience.

Skills

Customer service experience

Excellent communication

CRM proficiency

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role Our client, WhatJobs Direct, is seeking a dedicated and professional Customer Support Agent to join their onsite team in Randburg, Gauteng . This role is essential for providing frontline assistance to customers, addressing their inquiries, resolving issues, and ensuring a high level of satisfaction. The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to handle a variety of customer service situations effectively. You will be responsible for managing customer interactions via phone, email, and potentially in-person, providing accurate information, and escalating complex problems when necessary. We are looking for individuals who are empathetic, patient, and committed to delivering outstanding service. This position offers a stable, in-office work environment where you can collaborate closely with colleagues and contribute to a positive team atmosphere. Joining our client means becoming part of an organization that values its employees and is dedicated to exceeding customer expectations. This is a prime opportunity for individuals looking to build a career in customer support within a reputable company in Randburg, Gauteng .

Key Responsibilities

• Handle customer inquiries and provide information regarding products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Process customer requests, orders, or applications accurately.
• Maintain detailed customer records within the CRM system.
• Escalate unresolved issues to the appropriate department or supervisor.
• Follow communication guidelines and protocols for customer interactions.
• Identify customer needs and provide appropriate solutions.
• Contribute to team goals and maintain high standards of customer service.
• Adhere to company policies and procedures.
• Seek opportunities to improve the customer experience.

Requirements

• Proven experience in a customer support or customer service role.
• Excellent verbal and written communication skills.
• Strong interpersonal and active listening skills.
• Proficiency in using CRM software and basic computer applications.
• Ability to multitask and manage time effectively in a busy environment.
• High school diploma or equivalent required; further education or certifications are a plus.
• Must be able to work onsite in Randburg, Gauteng .
• A customer-centric attitude with a focus on problem resolution.
• Ability to work independently and as part of a team.
• Demonstrated ability to remain calm and professional under pressure.

Benefits

• Competitive salary and benefits.
• Stable onsite work environment.
• Opportunities for professional development and training.
• Supportive team and management.
• Be part of a well-established company with a strong reputation.