Client Support Analyst - Soweto

Placements24; Soweto; On-site; ZAR 350,000 - 550,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Paid vacation and sick leave

Professional development opportunities

Stable, supportive environment

Job summary

Placements24 in Soweto, Gauteng, seeks a meticulous Client Support Analyst for a full-time, in-office role. You will manage client inquiries, resolve issues, and analyze support data to improve service delivery.

Responsibilities include documenting interactions in CRM, generating KPI reports, onboarding new clients, and collaborating with internal teams to ensure timely resolutions. A degree is advantageous; strong communication and analytical skills are essential.

Qualifications

• Experience in a client support, customer service, or analyst role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a commitment to accuracy.
• Must be available to work full-time on-site at Soweto location.
• Proactive approach to identifying and resolving client needs.

Responsibilities

• Serve as a primary point of contact for client inquiries and support requests.
• Analyze client needs and provide effective solutions and information.
• Troubleshoot and resolve client issues, escalating complex cases as needed.
• Document all client interactions, issues, and resolutions accurately in the CRM system.
• Generate reports on client support activities, trends, and KPIs.
• Identify patterns in client issues and provide feedback for product and service enhancements.
• Assist in onboarding new clients and ensuring a smooth transition.
• Conduct follow-ups with clients to confirm satisfaction and gather feedback.
• Collaborate with internal teams to ensure timely resolutions of client concerns.
• Maintain up-to-date knowledge of the company's products and services.

Skills

Client support experience

Analytical skills

Communication skills

CRM software

MS Office

Prioritization

Attention to detail

On-site Soweto

Team player

Education

High school diploma

Business/Communications degree advantageous

Tools

CRM software

Microsoft Office

Job description

About the Role Our client is seeking a meticulous and client-focused Client Support Analyst to join their operations in Soweto, Gauteng, ZA . This is a full-time, in-office position where you will provide essential support and analysis to ensure client satisfaction and operational efficiency. You will be responsible for managing client inquiries, resolving issues, and analyzing support data to identify areas for service improvement. The ideal candidate possesses strong analytical skills, excellent communication abilities, and a dedication to providing outstanding client service. This role offers a valuable opportunity to contribute to a reputable organization and grow within a supportive team environment.

Key Responsibilities

• Serve as a primary point of contact for client inquiries and support requests.
• Analyze client needs and provide effective solutions and information.
• Troubleshoot and resolve client issues, escalating complex cases as needed.
• Document all client interactions, issues, and resolutions accurately in the CRM system.
• Generate reports on client support activities, trends, and key performance indicators.
• Identify patterns in client issues and provide feedback for product and service enhancements.
• Assist in onboarding new clients and ensuring they have a smooth transition.
• Conduct follow-ups with clients to confirm satisfaction and gather feedback.
• Collaborate with internal teams to ensure timely and effective resolution of client concerns.
• Maintain up-to-date knowledge of the company's products and services.

Requirements

• Proven experience in a client support, customer service, or analyst role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a commitment to accuracy.
• High school diploma or equivalent required; a degree in Business, Communications, or a related field is advantageous.
• Must be available to work full-time on-site at our Soweto location.
• A proactive approach to identifying and resolving client needs.
• Team player with the ability to work independently.

Benefits

• Competitive annual salary commensurate with experience.
• Comprehensive health insurance benefits.
• Pension fund contributions.
• Paid vacation and sick leave.
• Opportunities for professional development and training programs.
• A stable and supportive work environment.
• Regular performance reviews and feedback sessions.
• Exposure to a dynamic client base.
• Company-provided resources and tools.
• Career growth potential within the organization.