Client Support Agent - Multilingual

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid and retirement fund

Job summary

Placements24 seeks a skilled Client Support Agent to join its Soweto team in Gauteng. The role focuses on delivering multilingual customer support across phone, email, and chat, ensuring satisfaction for a diverse global client base.

Fluency in English is mandatory with additional language skills highly preferred. Prior customer service experience, strong communication, and CRM proficiency are essential for success in this hybrid position.

Qualifications

• Fluency in English (written and verbal) is mandatory.
• Fluency in at least one additional major language is highly preferred.
• Experience in a customer service or call center role is required.
• Excellent communication, listening, and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and CRM software.

Responsibilities

• Respond to customer inquiries across phone, email, and chat in a timely, professional manner.
• Provide accurate information about products, services, and policies in required languages.
• Troubleshoot and resolve issues, escalating complex cases as needed.
• Document customer interactions and resolutions in the CRM system.
• Build rapport and provide a positive customer experience.
• Identify opportunities to improve customer satisfaction and service delivery.
• Adhere to company policies and maintain high quality standards.
• Collaborate with team members to achieve departmental goals.
• Participate in ongoing training to enhance product knowledge and support skills.

Skills

Fluent English

Additional language

Communication skills

CRM experience

Multitasking

Education

High school diploma

Job description

About the Role

Our client, an international BPO provider, is looking for a skilled and multilingual Client Support Agent to join their team in Soweto, Gauteng . This role involves providing comprehensive support to a diverse, global customer base. The ideal candidate is fluent in English and at least one other major language (specify languages if known or required), possesses excellent communication skills, and has a passion for assisting customers. You will handle inquiries via phone, email, and chat, resolve issues efficiently, and ensure a high level of customer satisfaction across different regions. This is an excellent opportunity to utilize your language skills in a dynamic support environment.

Key Responsibilities

• Respond to customer inquiries and issues in a timely and professional manner across multiple channels (phone, email, chat).
• Provide accurate information about products, services, and policies in the required languages.
• Troubleshoot and resolve customer problems, escalating complex issues when necessary.
• Document customer interactions and resolutions meticulously in the CRM system.
• Build rapport with customers and provide a positive and helpful experience.
• Identify opportunities to improve customer satisfaction and service delivery.
• Adhere to company policies and procedures, and maintain high standards of quality.
• Collaborate with team members and supervisors to achieve departmental goals.
• Participate in ongoing training to enhance product knowledge and support skills.

Requirements

• Fluency in English (written and verbal) is mandatory.
• Fluency in at least one additional major language (e.g., French, Spanish, Portuguese, German) is highly preferred.
• Previous experience in a customer service or call center role is required.
• Excellent communication, listening, and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems and CRM software.
• A customer-centric attitude and a strong desire to help others.
• High school diploma or equivalent; further education or certifications are a plus.
• Ability to adapt to a hybrid work environment.

Benefits

• This position in Soweto, Gauteng offers a competitive annual salary and a hybrid work model, blending office-based and remote work.
• Our client provides medical aid and retirement fund benefits.
• You will have opportunities for professional development, working in a diverse and inclusive environment.
• Join a company that values its employees and offers a supportive team atmosphere.