Client Support Administrator - Klerksdorp

Placements24; Klerksdorp; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration package

Hybrid work arrangement

Professional development and training

Collaborative and dynamic work env.

Contribution to a growing logistics公司

Company-provided laptop and mobile

Pension and medical aid contributions

Job summary

Placements24 in Klerksdorp, North West, is seeking a Client Support Administrator to manage client inquiries, handle documentation, and support sales and operations. This hybrid role balances in-office collaboration with remote flexibility to ensure client satisfaction and operational efficiency.

The ideal candidate is organized, detail-oriented, and proactive, capable of supporting multiple teams and onboarding new clients while maintaining accurate records and timely communications.

Qualifications

• Proven experience in an administrative or client support role.
• Strong organizational and time management skills with excellent attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills.
• Experience with CRM software is a plus.
• Ability to work in a hybrid work environment.
• Based in or near Klerksdorp, North West.
• Diploma or certification is advantageous.

Responsibilities

• Manage client inquiries and provide administrative support.
• Coordinate and schedule client meetings and appointments.
• Maintain accurate client records and update databases.
• Prepare reports, presentations, and other documentation for clients and internal use.
• Liaise with internal departments to ensure client needs are met.
• Process orders, invoices, and shipping documentation.
• Assist with the onboarding of new clients.
• Troubleshoot and resolve administrative issues related to client accounts.
• Contribute to process improvement initiatives within the client support function.

Skills

Organizational skills

MS Office

CRM experience

Communication skills

Hybrid work ability

Attention to detail

Education

Diploma or certification in related field

Tools

CRM software

Job description

About the Role

Our client, a prominent player in the logistics industry, is seeking a diligent and organized Client Support Administrator to bolster their team in Klerksdorp , North West. This role is essential for ensuring smooth operations and high levels of client satisfaction by managing administrative tasks and providing responsive support. You will be responsible for coordinating client communications, managing documentation, and supporting the sales and operations teams. The ideal candidate possesses excellent organizational skills, attention to detail, and a proactive approach to problem-solving. This hybrid role offers a balance between in-office collaboration and remote flexibility, contributing to our client's efficiency in the Klerksdorp area. We are looking for an individual committed to maintaining operational excellence and supporting the company's growth objectives. This position is a vital link between our client's services and their customers in Klerksdorp and beyond.

Key Responsibilities

• Manage client inquiries and provide administrative support.
• Coordinate and schedule client meetings and appointments.
• Maintain accurate client records and update databases.
• Prepare reports, presentations, and other documentation for clients and internal use.
• Liaise with internal departments to ensure client needs are met.
• Process orders, invoices, and shipping documentation.
• Assist with the onboarding of new clients.
• Troubleshoot and resolve administrative issues related to client accounts.
• Contribute to process improvement initiatives within the client support function.

Requirements

• Proven experience in an administrative or client support role.
• Strong organizational and time management skills with excellent attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills.
• Experience with CRM software is a plus.
• Ability to work effectively in a hybrid work environment.
• Must be based in or near Klerksdorp , North West.
• A proactive attitude and the ability to work independently.
• Relevant diploma or certification is advantageous.

Benefits

• Competitive remuneration package.
• Hybrid work arrangement for better work-life balance.
• Opportunities for professional development and training.
• A collaborative and dynamic work environment.
• Contribution to a growing company in the logistics sector.
• Company-provided laptop and mobile phone.
• Pension and medical aid contributions.