Client Support Administrator

Placements24; Klerksdorp; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Contractor role with potential extend

Job summary

Placements24's client seeks a Client Support Administrator in Klerksdorp for a hybrid role. You will manage client communications, process service requests, and maintain client accounts with accuracy and discretion.

Responsibilities include onboarding clients, coordinating with internal teams, updating CRM records, and generating reports. This contractor role offers exposure to financial services and opportunities for extension based on performance.

Qualifications

• Previous experience in administrative or client support roles.
• Experience in financial services is preferred.
• Proficiency with CRM and MS Office.
• Accurate data entry and record keeping.

Responsibilities

• Serve as primary contact for client inquiries via phone and email.
• Process and manage client requests, updates and transactions.
• Prepare and distribute client documentation and reports.
• Onboard new clients and collect required information.
• Coordinate with internal teams to resolve issues.
• Maintain client records in CRM and other systems.
• Monitor accounts for discrepancies and take action.
• Ensure adherence to company policies and regulatory requirements.

Skills

Strong written and verbal comms

Exceptional organizational skills

Attention to detail

Proactive problem-solving

Hybrid work adaptability

Tools

Microsoft Office Suite

CRM software

Job description

About the Role

Our client, a leading financial services provider, is seeking a detail-oriented and proactive Client Support Administrator for a hybrid role based in Klerksdorp . This position is crucial for maintaining exceptional service levels for their diverse clientele. You will be responsible for managing client communications, processing service requests, and ensuring the smooth administration of client accounts. The hybrid model allows for focused remote work periods and essential in-office collaboration, particularly beneficial for handling sensitive financial information and team coordination. We are looking for an individual who can manage their time effectively, possess strong organizational skills, and has a commitment to accuracy and client satisfaction. This is an excellent opportunity for a motivated professional to join a reputable firm and develop their career in financial administration and client support within the Klerksdorp area.

Key Responsibilities

• Serve as a primary point of contact for client inquiries via phone, email, and internal messaging systems.


• Process and manage client requests, account updates, and service transactions accurately and efficiently.


• Prepare and distribute client documentation, reports, and correspondence.


• Assist with onboarding new clients, ensuring all necessary information and documentation is collected.


• Coordinate with internal departments (e.g., sales, compliance, operations) to resolve client issues and fulfill requests.


• Maintain and update client records in the CRM and other administrative systems.


• Monitor client accounts for any discrepancies or potential issues, taking appropriate action.


• Support the team in ad-hoc administrative tasks as required.


• Ensure adherence to all company policies, procedures, and regulatory requirements.

Requirements

• Previous experience in an administrative, client support, or similar role, preferably within the financial services industry.


• Exceptional organizational and time management skills.


• Strong written and verbal communication abilities.


• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software.


• High level of accuracy and attention to detail.


• Ability to work independently and collaboratively in a hybrid work setting.


• Discretion and ability to handle confidential information.


• Proactive approach to problem-solving and task completion.


• A commitment to providing excellent customer service.

Benefits

Our client offers a competitive contractor rate for the Client Support Administrator position, along with potential for contract extension based on performance and business needs. The hybrid working model provides flexibility, allowing for a blend of remote productivity and in-office teamwork in Klerksdorp . This role offers significant exposure to the financial services sector, valuable experience, and professional development opportunities. Our client values a supportive team environment and offers clear guidance and resources to ensure success. While this is a contractor role, there is potential for increased responsibility and involvement in key projects. You will work with a reputable organization that prioritizes client relationships and operational excellence.