Client Service Consultant

Placements24; Klerksdorp; Híbrido; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Performance-based bonuses

Collaborative environment

Descripción de la vacante

Placements24 in Klerksdorp is seeking a professional Client Service Consultant to be the primary contact for clients, handling inquiries, detailing services, and managing accounts. The role blends remote flexibility with essential in-office collaboration to support the local business community.

You will build long-term client relationships, coordinate with internal teams, and ensure accurate records while delivering high-quality service.

Formación

• Grade 12 or equivalent qualification; a diploma in business or related field is advantageous.
• Proven experience in a client service or account management role.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using CRM systems and Microsoft Office Suite.
• Strong organizational skills and the ability to manage multiple client portfolios.
• A customer-centric mindset with a commitment to exceeding expectations.

Responsabilidades

• Serve as the main point of contact for client inquiries and requests.
• Provide comprehensive information regarding services, pricing, and company offerings.
• Manage client accounts, ensuring accuracy of records and timely updates.
• Resolve client issues and complaints effectively and professionally.
• Facilitate communication between clients and internal departments to ensure seamless service delivery.
• Build and maintain long-term relationships with key clients.

Conocimientos

Communication

Negotiation

Interpersonal skills

CRM proficiency

Microsoft Office

Organization

Educación

Grade 12

Diploma in business

Herramientas

CRM systems

Microsoft Office Suite

Descripción del empleo

About the Role

Our client is looking for a professional and approachable Client Service Consultant to join their dynamic team in Klerksdorp . This role is central to fostering strong client relationships and ensuring a high level of satisfaction. You will handle client inquiries, provide detailed information about services, and manage client accounts, acting as a primary point of contact. The ideal candidate is adept at communication, possesses strong organizational skills, and is committed to delivering excellent service in a role that combines both remote work flexibility and essential in-office collaboration to support the local business community.

Key Responsibilities

• Serve as the main point of contact for client inquiries and requests.
• Provide comprehensive information regarding services, pricing, and company offerings.
• Manage client accounts, ensuring accuracy of records and timely updates.
• Resolve client issues and complaints effectively and professionally.
• Facilitate communication between clients and internal departments to ensure seamless service delivery.
• Build and maintain long-term relationships with key clients.

Requirements

• Grade 12 or equivalent qualification; a diploma in business or related field is advantageous.
• Proven experience in a client service or account management role.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in using CRM systems and Microsoft Office Suite.
• Strong organizational skills and the ability to manage multiple client portfolios.
• A customer-centric mindset with a commitment to exceeding expectations.

Benefits

• Attractive salary commensurate with experience.
• Hybrid work arrangement offering flexibility.
• Opportunities for career growth and professional development within the company.
• A collaborative and positive working environment.
• Performance-based bonuses and incentives.