Client Success & Support Specialist

Go Skills Cafe; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Holidays

Job summary

Main Street Digital in Centurion is seeking a Customer Service Representative to be the main point of contact for clients, delivering exceptional service and ensuring satisfaction with products and services. You will collaborate with sales and marketing to enhance the customer experience and upsell where appropriate.

The role requires strong communication skills, a minimum of 1–2 years in customer service, proficiency with CRM software, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer service preferred.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office and CRM software.

Responsibilities

• Respond to customer inquiries and provide product information.
• Handle and resolve complaints promptly and professionally.
• Maintain accurate and up-to-date customer records.
• Collaborate with sales and marketing to improve customer satisfaction.
• Support upselling and cross-selling opportunities.
• Stay informed on industry trends and best practices.
• Participate in team meetings and training sessions.

Skills

Excellent communication

Interpersonal skills

Multitasking

Digital marketing

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

Main Street Digital in Centurion is seeking a Customer Service Representative to be the main point of contact for clients, delivering exceptional service and ensuring satisfaction with products and services. You will collaborate with sales and marketing to enhance the customer experience and upsell where appropriate.

The role requires strong communication skills, a minimum of 1–2 years in customer service, proficiency with CRM software, and the ability to manage multiple tasks in a fast-paced