Customer Experience Specialist (CRM & After-Hours Support)

People Dimension; Centurion; On-site; ZAR 89,280 - 133,920; Full time

Job summary

People Dimension, located in Centurion, South Africa, is seeking an experienced Customer Relations Agent to join their team. The role involves providing exceptional service to clients, managing enquiries efficiently, and supporting sales efforts.

Qualified candidates will possess a Grade 12 qualification, excellent interpersonal and communication skills in English and Afrikaans, and the ability to work under pressure. The position offers a competitive salary package ranging from R 8,000 to R 12,000 CTC per month.

Qualifications

• Grade 12 qualification is a prerequisite.
• Excellent interpersonal and communication skills in English and Afrikaans.
• Ability to work independently and as part of a team.

Responsibilities

• Provide service excellence to clients following SOP.
• Handle client enquiries and ensure permanent solutions.
• Log all enquiries internally and externally.

Skills

Interpersonal skills

Written and Oral Communication Skills

Organizational skills

Computer skills (MS Office)

Customer Service Experience

Education

Grade 12 qualification

Job description

People Dimension, located in Centurion, South Africa, is seeking an experienced Customer Relations Agent to join their team. The role involves providing exceptional service to clients, managing enquiries efficiently, and supporting sales efforts.

Qualified candidates will possess a Grade 12 qualification, excellent interpersonal and communication skills in English and Afrikaans, and the ability to work under pressure. The position offers a competitive salary package ranging from R 8,000 to R 12,000 CTC per month.