Customer Service Representative

Go Skills Cafe; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Local Internet Marketing (Pty) Ltd in Cape Town is seeking a motivated Customer Service Representative to deliver excellent support to our clients. You will respond to inquiries, resolve issues, and help maintain strong relationships while collaborating with the team to ensure service quality.

This full-time role from 9am to 5pm Monday to Friday offers growth opportunities and a competitive benefits package in a dynamic digital marketing environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to stay calm and professional in stressful situations.
• Proficient in Microsoft Office and other relevant software.
• Knowledge of digital marketing and social media is a plus.

Responsibilities

• Respond to customer inquiries with accurate information.
• Handle and resolve complaints promptly and professionally.
• Maintain high levels of customer satisfaction and relationship building.
• Collaborate with team to ensure efficient service delivery.
• Keep records of customer interactions and transactions.
• Identify and escalate issues to the appropriate department.
• Continuously improve customer service processes.

Skills

Customer service

Communication skills

Interpersonal skills

Microsoft Office

Digital marketing

Calm under pressure

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

About the job Customer Service Representative

Position: Customer Service Representative

Company Overview:

Local Internet Marketing (Pty) Ltd is a leading digital marketing agency based in Cape Town, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is dedicated to helping our clients achieve their goals and grow their online presence.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services.

Key Responsibilities:

• - Respond to customer inquiries and provide accurate information about our services
• - Handle and resolve customer complaints in a timely and professional manner
• - Maintain a high level of customer satisfaction by building and maintaining strong relationships with clients
• - Collaborate with other team members to ensure efficient and effective delivery of services
• - Keep accurate records of customer interactions and transactions
• - Identify and elevate any issues or concerns to the appropriate department
• - Continuously strive to improve customer service processes and procedures

Qualifications:

• - High school diploma or equivalent
• - Previous experience in customer service or a related field is preferred
• - Strong communication and interpersonal skills
• - Ability to remain calm and professional in stressful situations
• - Excellent problem-solving and decision-making abilities
• - Proficient in Microsoft Office and other relevant software
• - Knowledge of digital marketing and social media is a plus

This is a full-time, permanent position based in our office in Cape Town, Western Cape, South Africa.

The working hours are from 9am to 5pm, Monday to Friday. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company.

If you are a passionate and customer-focused individual looking to join a dynamic and growing team, we would love to hear from you.