Customer Service Representative

Go Skills Cafe; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Holidays

Job summary

Main Street Digital in Centurion is seeking a Customer Service Representative to be the main point of contact for clients, delivering exceptional service and ensuring satisfaction with products and services. You will collaborate with sales and marketing to enhance the customer experience and upsell where appropriate.

The role requires strong communication skills, a minimum of 1–2 years in customer service, proficiency with CRM software, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer service preferred.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office and CRM software.

Responsibilities

• Respond to customer inquiries and provide product information.
• Handle and resolve complaints promptly and professionally.
• Maintain accurate and up-to-date customer records.
• Collaborate with sales and marketing to improve customer satisfaction.
• Support upselling and cross-selling opportunities.
• Stay informed on industry trends and best practices.
• Participate in team meetings and training sessions.

Skills

Excellent communication

Interpersonal skills

Multitasking

Digital marketing

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Microsoft Office

Job description

About the job Customer Service Representative

Permanent

Position: Customer Service Representative

Company Overview

Main Steet Digital is a leading digital marketing agency based in Centurion, GP, South Africa. We specialize in providing innovative and effective digital marketing solutions to businesses of all sizes. Our team is made up of talented and driven individuals who are passionate about helping our clients achieve their marketing goals.

Job Summary

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products and services. You will serve as the primary point of contact for all customer inquiries and will work closely with our sales and marketing teams to ensure a seamless customer experience.

Key Responsibilities

• - Respond to customer inquiries and provide information about our products and services
• - Handle and resolve customer complaints in a timely and professional manner
• - Maintain accurate and up-to-date customer records
• - Collaborate with sales and marketing teams to identify and implement strategies for improving customer satisfaction
• - Proactively reach out to customers to ensure their needs are being met and identify opportunities for upselling or cross-selling
• - Stay up-to-date on industry trends and best practices to provide knowledgeable and effective support to customers
• - Participate in team meetings and training sessions to continuously improve customer service skills and knowledge

Requirements

• - High school diploma or equivalent, Bachelor's degree preferred
• - 1-2 years of experience in customer service or a related field
• - Excellent communication and interpersonal skills
• - Strong problem-solving and conflict resolution abilities
• - Proficient in Microsoft Office and CRM software
• - Ability to multitask and prioritize in a fast-paced environment
• - Knowledge of digital marketing and advertising is a plus
• - Comprehensive health and dental insurance
• - Paid time off and holidays
• - Opportunities for career growth and development
• - Dynamic and collaborative work environment

If you are a dedicated and customer-focused individual with a passion for digital marketing, we encourage you to apply for this exciting opportunity. Join our team at Main Street Digital and be a part of our mission to help businesses succeed in the digital world.