Customer Experience Associate

Placements24; Randburg; Híbrido; ZAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Placements24 in Randburg, Gauteng seeks a Customer Experience Associate to ensure exceptional client support and drive retention. Hybrid work setup combines in-office collaboration with remote flexibility.

You will onboard new clients, respond to inquiries, and tailor solutions to business goals, requiring strong communication and proactive problem-solving. This role offers growth in a dynamic digital marketing environment.

Formación

• Minimum of 2 years of experience in a client-facing role (e.g., customer success).

Responsabilidades

• Manage a portfolio of client accounts as the main contact.
• Respond to inquiries via phone, email, and other channels.
• Onboard new clients and guide setup and integration.
• Proactively engage clients to maximize value of services.
• Conduct regular check-ins and performance reviews.
• Identify client needs and recommend solutions.
• Troubleshoot issues and coordinate with internal teams.
• Gather feedback to inform product and service improvements.
• Support client retention and growth opportunities.
• Maintain accurate client records in the CRM.

Conocimientos

Communication skills

Relationship-building

Problem-solving

Active listening

Herramientas

CRM software

Descripción del empleo

About the Role

Our client, a leading innovator in the digital marketing space, is seeking a driven and customer-focused Customer Experience Associate to join their team based in **Randburg, Gauteng**. This role is crucial in ensuring that every client receives exceptional support and achieves their business objectives through our client's services. You will act as a primary point of contact, addressing inquiries, providing guidance, and proactively working to enhance client satisfaction and retention. This position offers a **Hybrid** work arrangement, blending the benefits of collaborative in-office work with the flexibility of remote operations. We are looking for individuals with outstanding communication skills, a passion for client success, and a proactive approach to problem-solving. Our client provides a dynamic work environment that encourages professional growth and teamwork. The ideal candidate will be adept at building rapport, understanding client needs, and delivering tailored solutions.

Key Responsibilities

• Manage a portfolio of client accounts, serving as their main point of contact.
• Respond to client inquiries and issues via phone, email, and other communication channels.
• Onboard new clients and guide them through the initial setup and integration process.
• Proactively engage with clients to ensure they are maximizing the value of our services.
• Conduct regular check-ins and performance reviews with clients.
• Identify client needs and recommend appropriate solutions or service enhancements.
• Troubleshoot and resolve client issues, coordinating with internal teams as needed.
• Gather client feedback and insights to inform product and service improvements.
• Contribute to client retention efforts and identify opportunities for growth.
• Maintain accurate and up-to-date client records in the CRM system.

Requirements

Minimum of 2 years of experience in a client-facing role, such as customer success,