Customer Support Representative

Placements24; Kempton Park; Hybrid; ZAR 201,000 - 268,000; Full time

Job summary

Placements24 in Gauteng seeks a dedicated Customer Support Representative to join our client’s team in Tembisa. This hybrid role balances in-person collaboration with remote flexibility to deliver outstanding service.

You will be the first point of contact for customers, addressing inquiries via phone, email, and chat, providing accurate information about products and company policies, and troubleshooting issues to ensure a positive experience with our products and services.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Process orders, forms, requests, and applications.
• Maintain customer records by updating

Job description

Our client is seeking a dedicated and customer-focused Customer Support Representative to join their growing team in Tembisa, Gauteng, ZA . This hybrid role offers a balance between in-office collaboration and remote flexibility, providing a dynamic work environment. As a Customer Support Representative, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our products and services. You will play a vital role in building and maintaining strong customer relationships, contributing directly to our client's reputation for excellence. The ideal candidate is empathetic, patient, and possesses excellent communication skills, with a passion for helping others. This position requires a proactive approach to problem-solving and a commitment to providing high-quality support. You will have the opportunity to work with a supportive team and contribute to a company that values its employees and customers. This role involves regular interaction with customers across various platforms, requiring a professional demeanor and a solution-oriented attitude. We are looking for individuals who are eager to learn and grow within the customer service field.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Process orders, forms, requests, and applications.
• Maintain customer records by updating