Client Success Specialist - Hybrid (Remote/Office)

Placements24; LegKraal Gate; Hybrid; ZAR 240.000 - 360.000; Teilzeit

Benefits dieser Stelle

Hybrid work model

Medical aid

Retirement fund

Professional development

On-site and remote support

Competitive salary

Zusammenfassung

Placements24 is seeking a Client Services Representative to join a leading business solutions provider in Mahikeng, North West. You will be the primary contact for a portfolio of business clients, addressing inquiries, resolving issues, and ensuring clients derive maximum value from our services.

This hybrid role offers remote and on-site work, with opportunities for professional development and a collaborative team culture.

Qualifikationen

• Minimum 2 years in a client-facing role (customer service, account management, or client support).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Experience with CRM software and customer support tools.
• Ability to manage multiple client accounts and prioritize effectively.
• Proactive and client-centric approach.
• Comfortable in a hybrid environment (remote and office).
• Reliable internet connection for remote workdays.

Aufgaben

• Serve as the main point of contact for a portfolio of business clients, addressing needs and inquiries.
• Provide support for service-related issues, technical queries, and general account management.
• Troubleshoot and resolve client issues promptly, escalating when necessary.
• Conduct client check-ins and feedback sessions to ensure satisfaction.
• Educate clients on new service offerings and best practices for using our solutions.
• Document all client interactions, resolutions, and key information in the CRM system.
• Collaborate with internal departments to ensure seamless client experience.
• Maintain understanding of products and services, contributing to client retention.

Kenntnisse

Client-facing experience

Verbal and written communication

Problem-solving

CRM software

Multi-account management

Proactive mindset

Hybrid work

Reliable internet

Ausbildung

High school diploma or equivalent

Tertiary qualification preferred

Tools

CRM software

Customer support tools

Jobbeschreibung

Placements24 is seeking a Client Services Representative to join a leading business solutions provider in Mahikeng, North West. You will be the primary contact for a portfolio of business clients, addressing inquiries, resolving issues, and ensuring clients derive maximum value from our services.

This hybrid role offers remote and on-site work, with opportunities for professional development and a collaborative team culture.