Client Relations Specialist - Hybrid & Growth

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 is seeking a dynamic Client Relations Officer to join our team in Klerksdorp, North West. This hybrid role balances in-office collaboration with remote flexibility, focusing on fostering long-term relationships with clients and ensuring high satisfaction.

The ideal candidate will have exceptional communication and interpersonal skills, a proactive problem-solving approach, and a passion for client success within a reputable organization that supports professional growth.

Qualifications

• Proven experience in client relations.

Responsibilities

• Manage and nurture relationships with a designated portfolio of clients.
• Serve as the main point of contact for client inquiries, concerns, and feedback.
• Proactively identify client needs and provide tailored solutions and support.
• Conduct regular client check-ins and performance reviews.
• Onboard new clients, ensuring a smooth and positive introduction to our services.
• Address and resolve client issues promptly and effectively, escalating when necessary.
• Identify opportunities to enhance client satisfaction and retention.
• Collaborate with internal teams (sales, technical support) to ensure a cohesive client experience.
• Gather client feedback to inform product development and service improvements.
• Track client engagement and satisfaction metrics.

Skills

Client relations

Interpersonal skills

Communication

Problem solving

Tools

CRM software

Job description

Placements24 is seeking a dynamic Client Relations Officer to join our team in Klerksdorp, North West. This hybrid role balances in-office collaboration with remote flexibility, focusing on fostering long-term relationships with clients and ensuring high satisfaction.

The ideal candidate will have exceptional communication and interpersonal skills, a proactive problem-solving approach, and a passion for client success within a reputable organization that supports professional growth.