Client Success & Onboarding Specialist (Onsite)

Placements24; Centurion; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonuses

Medical aid

Retirement fund

Training & development

Team events

Job summary

Placements24 in Centurion seeks a proactive Client Success Associate to build and sustain strong client relationships, drive onboarding, and ensure clients derive maximum value from services. This on-site role collaborates with a dedicated team to deliver outstanding service.

You will manage a portfolio, coordinate onboarding, and engage with clients to identify opportunities, resolve issues, and conduct regular reviews to support retention.

Qualifications

• Experience in a client-facing role such as account management, customer success, or support.
• Exceptional communication, presentation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Proficiency in using CRM software and client management tools.
• A bachelor's degree in Business, Communications, or a related field is preferred.

Responsibilities

• Manage a portfolio of clients, serving as their primary point of contact.
• Oversee the client onboarding process, ensuring a smooth and successful integration.
• Proactively engage with clients to understand their needs and identify opportunities for enhanced service utilization.
• Address client concerns and issues promptly, coordinating with internal teams for resolution.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and retention.

Skills

Client-facing

CRM software

Communication

Organizational skills

Onboarding

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM software

Client management tools

Job description

Placements24 in Centurion seeks a proactive Client Success Associate to build and sustain strong client relationships, drive onboarding, and ensure clients derive maximum value from services. This on-site role collaborates with a dedicated team to deliver outstanding service.

You will manage a portfolio, coordinate onboarding, and engage with clients to identify opportunities, resolve issues, and conduct regular reviews to support retention.