Customer Experience Specialist - On-site & Growth Path

Placements24; Centurion; On-site; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

On-site work environment

Health & wellness programs

Training & development

Team events

Job summary

Placements24 in Centurion is seeking a proactive Customer Experience Associate to enhance client interactions within our dynamic office. You will handle inquiries, provide tailored solutions, and ensure a smooth customer journey from first contact to ongoing support.

The role emphasizes strong communication, CRM proficiency, teamwork with sales and technical staff, and a commitment to delivering exceptional service in a fast-paced environment.

Qualifications

• Previous experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software.
• A positive attitude and a passion for delivering exceptional service in Centurion.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Handle inquiries and resolve complaints efficiently and empathetically.
• Maintain and update customer account information accurately in the database.
• Collaborate with sales and technical teams to ensure comprehensive customer support.
• Gather customer feedback to identify areas for service improvement.

Skills

Customer-facing experience

Communication skills

Interpersonal skills

CRM software proficiency

Positive attitude

Multitasking

Tools

CRM software

Job description

Placements24 in Centurion is seeking a proactive Customer Experience Associate to enhance client interactions within our dynamic office. You will handle inquiries, provide tailored solutions, and ensure a smooth customer journey from first contact to ongoing support.

The role emphasizes strong communication, CRM proficiency, teamwork with sales and technical staff, and a commitment to delivering exceptional service in a fast-paced environment.