Client Success Specialist (Onsite) – Durban

Placements24; Durban; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Health benefits

Team-oriented environment

Training programs

Job summary

Placements24 in Durban is seeking a Client Services Agent to be a frontline contact for our clients, handling inquiries and resolving requests with speed and care.

You will work on-site with a collaborative team, providing product information, recording interactions in the database, and coordinating with internal departments to meet client needs. The role emphasizes customer satisfaction and professional development.

Qualifications

• Demonstrated experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication with a professional demeanor.
• Proficiency in helpdesk software and CRM tools.
• Strong problem-solving skills and tact in challenging situations.
• Ability to work effectively as part of a team in an office setting.
• Commitment to delivering outstanding service and building lasting client relationships.

Responsibilities

• Manage and resolve customer inquiries and issues through various communication channels, including phone, email, and in-person.
• Provide detailed product information and technical assistance to clients.
• Accurately record all customer interactions and case resolutions in the company's database.
• Collaborate with internal departments to address complex client needs and ensure timely follow-up.
• Proactively identify opportunities to enhance the client experience and streamline support processes.
• Maintain a high level of customer satisfaction through empathetic and efficient service delivery.

Skills

Customer service

Communication

CRM software

Helpdesk software

Problem-solving

Teamwork

Tools

CRM tools

Helpdesk software

Job description

Placements24 in Durban is seeking a Client Services Agent to be a frontline contact for our clients, handling inquiries and resolving requests with speed and care.

You will work on-site with a collaborative team, providing product information, recording interactions in the database, and coordinating with internal departments to meet client needs. The role emphasizes customer satisfaction and professional development.