Client Engagement & Success Specialist

Placements24; Sandton; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Medical aid and provident fund

Professional development opportunities

Dynamic collaborative office culture

Career progression in clientManagement

Job summary

Placements24 in Sandton invites a proactive Client Engagement Specialist to nurture and expand client relationships, ensuring clients receive outstanding value and support. You will bridge client needs with internal teams to drive retention and growth.

The role focuses on being the primary contact for inquiries, conducting regular reviews, and collaborating with sales, support, and product to deliver tailored solutions while contributing to service excellence and client satisfaction.

Qualifications

• Proven experience in Client Relationship Management, Account Management, or Customer Success.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to understand and articulate complex service offerings.
• Proactive problem-solving and client management approach.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Develop and maintain strong client relationships.
• Act as primary contact for inquiries and feedback.
• Identify client needs and suggest solutions.
• Conduct regular check-ins and business reviews.
• Collaborate with sales, support, product to ensure satisfaction.
• Gather client feedback and contribute to service improvements.

Skills

Client relationships

Account management

Customer success

Communication

Negotiation

Education

Bachelor's degree in Business or related field

Tools

CRM software

Job description

Placements24 in Sandton invites a proactive Client Engagement Specialist to nurture and expand client relationships, ensuring clients receive outstanding value and support. You will bridge client needs with internal teams to drive retention and growth.

The role focuses on being the primary contact for inquiries, conducting regular reviews, and collaborating with sales, support, and product to deliver tailored solutions while contributing to service excellence and client satisfaction.