Client Relationship & Success Advisor - On-site

Placements24; Mossel Bay; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Salary with incentives

Health insurance

Retirement benefits

Professional development

Collaborative work environment

Career advancement opportunities

Job summary

Placements24 is seeking a Client Relationship Advisor to join their Mossel Bay team on-site. The role focuses on fostering strong client relationships, delivering expert advice, and driving retention through proactive engagement and problem resolution.

You will serve as the main liaison for a portfolio, understand client needs, and provide tailored guidance while addressing inquiries promptly and professionally. A collaborative office environment supports your professional growth.

Qualifications

• Proven experience in client relationship management, account management, or a similar client-facing role.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong understanding of client service principles and best practices.
• Proficiency in CRM software and relevant client management tools.
• A proactive approach to problem-solving and client satisfaction.

Responsibilities

• Serve as the main point of contact for a portfolio of assigned clients.
• Understand client needs and provide tailored solutions and guidance.
• Proactively engage with clients to ensure their satisfaction and address any concerns.
• Resolve client issues, complaints, and inquiries promptly and professionally.
• Conduct regular check-ins and review meetings with clients.
• Identify opportunities for upselling or cross-selling services based on client needs.

Skills

Client relationship management

Account management

Communication

Negotiation

Interpersonal skills

CRM software

Problem-solving

Tools

CRM software

Job description

Placements24 is seeking a Client Relationship Advisor to join their Mossel Bay team on-site. The role focuses on fostering strong client relationships, delivering expert advice, and driving retention through proactive engagement and problem resolution.

You will serve as the main liaison for a portfolio, understand client needs, and provide tailored guidance while addressing inquiries promptly and professionally. A collaborative office environment supports your professional growth.