Client Success & Growth Manager

Placements24; George; Hybrid; ZAR 350,000 - 500,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Professional growth

Travel within Western Cape

Job summary

Placements24 in George, Western Cape, is seeking a proactive Client Relations Officer to foster strong client relationships and ensure high-quality service. You will understand client needs, address concerns, and drive satisfaction across a diverse client base.

The role emphasizes communication, rapport-building, and strategic problem-solving in a dynamic services environment. The ideal candidate will be adept at managing multiple clients, translating needs into actionable plans, and

Qualifications

• Experience in client relationship management or account management in a customer-facing role.
• Exceptional communication, negotiation and interpersonal skills.
• Familiarity with CRM software and client management tools.
• Bachelor's degree in Business, Marketing, or related field preferred.

Responsibilities

• Serve as the primary contact for a portfolio of key clients.
• Develop and maintain strong, long-lasting client relationships.
• Understand client needs and translate them into actionable plans.
• Proactively address client concerns to ensure satisfaction.
• Conduct regular check-ins and performance reviews with clients.
• Identify opportunities for upselling or cross-selling services.
• Collaborate with internal teams to ensure seamless service delivery.
• Gather client feedback and provide insights to improve services.
• Manage client expectations and ensure timely resolution of issues.

Job description

Placements24 in George, Western Cape, is seeking a proactive Client Relations Officer to foster strong client relationships and ensure high-quality service. You will understand client needs, address concerns, and drive satisfaction across a diverse client base.

The role emphasizes communication, rapport-building, and strategic problem-solving in a dynamic services environment. The ideal candidate will be adept at managing multiple clients, translating needs into actionable plans, and