Client Relations & Success Specialist

Placements24; Benoni; On-site; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Health benefits

Career growth opportunities

Annual leave and holidays

Travel opportunities

Employee assistance program

Job summary

Placements24 in Benoni, Gauteng, seeks a proactive Client Relations Specialist to build strong relationships with our client base, ensure satisfaction, and foster long-term loyalty. The role focuses on understanding client needs, addressing concerns, and delivering an outstanding service experience.

As the primary contact, you will coordinate with internal teams, conduct regular check-ins, track interactions in the CRM, and identify opportunities to add value.

Qualifications

• Proven experience in client relations or account management.
• Excellent communication and interpersonal skills.
• Familiarity with CRM principles and best practices.
• Ability to manage multiple client portfolios and build trust.

Responsibilities

• Develop and nurture long-lasting client relationships.
• Serve as primary contact for inquiries, feedback, and issues.
• Proactively identify client needs and provide tailored solutions.
• Ensure high customer satisfaction and retention through engagement.
• Resolve complaints promptly and collaborate with internal teams.
• Conduct regular client check-ins and business reviews.
• Gather feedback to inform service improvements.

Skills

Client relations

Account management

Communication skills

Interpersonal skills

CRM familiarity

Education

Bachelor's degree in Business or related field

Tools

CRM software

Project management tools

Job description

Placements24 in Benoni, Gauteng, seeks a proactive Client Relations Specialist to build strong relationships with our client base, ensure satisfaction, and foster long-term loyalty. The role focuses on understanding client needs, addressing concerns, and delivering an outstanding service experience.

As the primary contact, you will coordinate with internal teams, conduct regular check-ins, track interactions in the CRM, and identify opportunities to add value.