Customer Engagement Specialist - Sandton

Placements24; Sandton; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with incentives

Medical aid

Retirement fund benefits

Professional development opportunities

Sandton office with amenities

Team-building activities

Job summary

Placements24 in Sandton, Gauteng is seeking a Customer Engagement Specialist to foster strong client relationships, manage inquiries, and drive satisfaction.

You will work across teams to tailor solutions, document interactions in CRM, and contribute to retention and growth.

The role offers a modern office in Sandton with career development opportunities and a supportive team culture.

Qualifications

• Proven experience in customer engagement or account management.
• Excellent communication, presentation, and interpersonal skills.
• Strong ability to build rapport and trust with clients.
• Demonstrated problem-solving and conflict resolution skills.

Responsibilities

• Engage proactively with clients to build and maintain relationships.
• Address inquiries, provide solutions, and resolve issues promptly.
• Understand client needs and recommend suitable products or services.
• Conduct regular check-ins and follow-ups to ensure satisfaction.
• Document all interactions in the CRM system.
• Collaborate with sales and marketing to align engagement strategies.
• Identify opportunities for client retention and growth.
• Provide feedback to drive service improvements.
• Handle escalations and resolve complex concerns effectively.
• Maintain up-to-date knowledge of offerings and industry trends.

Skills

CRM proficiency

Client relations

Problem solving

Communication

Interpersonal skills

Education

High school diploma

Business/Marketing degree advantageous

Tools

Microsoft Office

Job description

About the Role

Our client is seeking a proactive and engaging Customer Engagement Specialist to join their team in the heart of Sandton , Gauteng. This role is critical for fostering strong relationships with clients, ensuring their needs are met, and enhancing their overall experience with our client's services. You will be responsible for managing client communication, addressing inquiries, resolving issues, and identifying opportunities for upselling or cross-selling relevant products. The ideal candidate possesses exceptional communication and interpersonal skills, a keen understanding of customer needs, and a results-oriented mindset. This is an exciting opportunity to contribute to client success and grow your career in a dynamic corporate environment. You will be a key advocate for the customer, driving satisfaction and loyalty. The team fosters a collaborative and innovative atmosphere.

Key Responsibilities

• Engage proactively with clients through various communication channels to build and maintain strong relationships.
• Address client inquiries, provide solutions, and ensure prompt resolution of issues.
• Understand client needs and recommend suitable products or services.
• Conduct regular check-ins and follow-ups with clients to ensure satisfaction.
• Document all client interactions, feedback, and outcomes in the CRM system.
• Collaborate with sales and marketing teams to align engagement strategies.
• Identify opportunities for client retention and growth.
• Provide insights and feedback from clients to internal teams to drive service improvements.
• Handle escalations and resolve complex client concerns effectively.
• Maintain up-to-date knowledge of company offerings and industry trends.

Requirements

• Proven experience in customer engagement, account management, or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong ability to build rapport and trust with clients.
• Demonstrated success in problem-solving and conflict resolution.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to manage a client portfolio and prioritize effectively.
• A deep understanding of customer service principles.
• High school diploma required; a degree in Business, Marketing, or a related field is advantageous.
• Self-motivated with the ability to work independently and as part of a team.
• A passion for delivering exceptional client experiences.

Benefits

• Our client offers a competitive salary package, including performance-based incentives and bonuses.
• Comprehensive medical aid and retirement fund benefits are provided to all employees.
• Opportunities for professional development are abundant, with access to training programs, workshops, and potential for further education sponsorship.
• You will work in a modern, vibrant office environment in Sandton with excellent amenities.
• Our client fosters a supportive and collaborative culture, with clear career advancement pathways.
• Enjoy regular team-building activities and a commitment to work-life balance.