Senior Client Success Executive — Hybrid (Sandton)

Placements24; Sandton; Hybrid; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Pension fund

Company-provided mobile phone andaptop

Job summary

Placements24 in Sandton, Gauteng, is seeking a highly professional Client Support Executive. You will manage relationships with key, high‑value clients, provide strategic guidance, and resolve complex inquiries with a focus on retention and growth.

The role combines remote work with in‑office presence in Sandton, offering flexibility and collaboration opportunities for a dynamic, executive client service team.

Qualifications

• 4–6 years in a client-facing role, preferably in a senior capacity.
• Proven track record with high‑value clients and strategic guidance.
• Exceptional communication, interpersonal and negotiation skills.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Serve as primary contact for a portfolio of key clients and maintain relationships.
• Understand client needs to provide tailored support and solutions.
• Address inquiries and escalations with professionalism.
• Collaborate with internal departments to resolve issues promptly.
• Conduct regular client check-ins and business reviews to assess satisfaction.
• Educate clients on product features, updates, and best practices.
• Gather feedback to drive service and product improvements.
• Manage client expectations and ensure SLAs are met or exceeded.
• Contribute to client retention strategies and growth.

Skills

Relationship management

Client communication

Negotiation

Problem solving

Active listening

Analytical thinking

Education

Bachelor's degree in Business Administration / Marketing / Communications

Tools

CRM software

Job description

Placements24 in Sandton, Gauteng, is seeking a highly professional Client Support Executive. You will manage relationships with key, high‑value clients, provide strategic guidance, and resolve complex inquiries with a focus on retention and growth.

The role combines remote work with in‑office presence in Sandton, offering flexibility and collaboration opportunities for a dynamic, executive client service team.