Senior Client Support Lead (Hybrid)

Placements24; Sandton; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Life insurance

Professional development/training

Generous paid time off

Job summary

Placements24 in Sandton is seeking a Senior Client Support Specialist to provide expert technical and functional support across channels, mentoring junior staff and contributing to product improvements. The role blends remote flexibility with in-office presence in Sandton.

The ideal candidate brings 5+ years in client support, strong CRM know-how, and leadership potential to drive client satisfaction in a hybrid, fast-paced environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 5 years in client or technical support; 1–2 years in senior/lead role.
• Experience handling complex technical and non-technical client issues.
• Excellent communication and problem-solving skills.
• Experience with CRM systems and advanced troubleshooting.

Responsibilities

• Provide expert-level technical and functional support via phone, email, and chat.
• Investigate, diagnose, and resolve complex customer issues.
• Escalate unresolved issues to internal teams and manage resolution.
• Develop and maintain knowledge base articles and support documentation.
• Mentor and guide junior Customer Support Specialists.
• Analyze support trends and feedback for product improvements.
• Collaborate with client success and sales for a seamless journey.
• Champion best practices in customer support.
• Adhere to SLAs and QA standards.

Skills

Communication skills

Problem-solving

Leadership

Mentoring

CRM systems

Hybrid work

Client support experience

Education

Bachelor's degree

Tools

CRM Software

Job description

Placements24 in Sandton is seeking a Senior Client Support Specialist to provide expert technical and functional support across channels, mentoring junior staff and contributing to product improvements. The role blends remote flexibility with in-office presence in Sandton.

The ideal candidate brings 5+ years in client support, strong CRM know-how, and leadership potential to drive client satisfaction in a hybrid, fast-paced environment.