Client Success Associate

Placements24; Centurion; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Performance bonuses

Medical aid

Retirement fund

Training & development

Team events

Job summary

Placements24 in Centurion seeks a proactive Client Success Associate to build and sustain strong client relationships, drive onboarding, and ensure clients derive maximum value from services. This on-site role collaborates with a dedicated team to deliver outstanding service.

You will manage a portfolio, coordinate onboarding, and engage with clients to identify opportunities, resolve issues, and conduct regular reviews to support retention.

Qualifications

• Experience in a client-facing role such as account management, customer success, or support.
• Exceptional communication, presentation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Proficiency in using CRM software and client management tools.
• A bachelor's degree in Business, Communications, or a related field is preferred.

Responsibilities

• Manage a portfolio of clients, serving as their primary point of contact.
• Oversee the client onboarding process, ensuring a smooth and successful integration.
• Proactively engage with clients to understand their needs and identify opportunities for enhanced service utilization.
• Address client concerns and issues promptly, coordinating with internal teams for resolution.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and retention.

Skills

Client-facing

CRM software

Communication

Organizational skills

Onboarding

Education

Bachelor's degree in Business, Communications, or related field

Tools

CRM software

Client management tools

Job description

About the Role

Our client is seeking a proactive and detail-oriented Client Success Associate to be based in our Centurion office. This role focuses on building and maintaining strong relationships with clients, ensuring they derive maximum value from our client's services. You will be instrumental in client onboarding, ongoing support, and proactive engagement to foster loyalty and satisfaction. This is an excellent opportunity for someone with a passion for customer advocacy and a desire to grow within a client-focused organization, working closely with a dedicated team on-site.

Key Responsibilities

• Manage a portfolio of clients, serving as their primary point of contact.
• Oversee the client onboarding process, ensuring a smooth and successful integration.
• Proactively engage with clients to understand their needs and identify opportunities for enhanced service utilization.
• Address client concerns and issues promptly, coordinating with internal teams for resolution.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and retention.

Requirements

• Experience in a client-facing role such as account management, customer success, or support.
• Exceptional communication, presentation, and interpersonal skills.
• Strong organizational skills and the ability to manage multiple client accounts simultaneously.
• Proficiency in using CRM software and client management tools.
• A bachelor's degree in Business, Communications, or a related field is preferred.

Benefits

• Attractive salary with potential performance bonuses.
• Stable, office-based role in a prime Centurion location.
• Comprehensive medical aid and retirement fund contributions.
• Paid training and development programs.
• Vibrant office culture and team events.