Customer Success Manager

Placements24; Sandton; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Remote work flexibility

Health, dental, and vision insurance

Generous paid time off

Job summary

Placements24 is seeking a proactive Customer Success Manager to nurture key client relationships, drive product adoption, and reduce churn. You will align client goals with our offerings and coordinate with sales, product, and support teams to elevate the client experience.

Ideal candidates excel in communication, data analysis, and independent work, with experience in CRM platforms and a strong client-mentorship mindset. Remote-friendly with regular client engagements in SA.

Qualifications

• Proven experience in customer success, account management, or client relationship management.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of client relationship management principles and strategies.
• Ability to analyze client data and identify opportunities for growth or improvement.
• Self-motivated and able to work independently, with strong organizational skills.
• Experience with CRM and customer success platforms is highly desirable.

Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand client business objectives and ensure our solutions align with their goals.
• Proactively identify and address potential client issues or churn risks.
• Drive product adoption and utilization by providing guidance, training, and best practices.
• Act as the primary point of contact for client escalations and concerns.
• Collaborate with internal teams to advocate for client needs and ensure their success.

Skills

Customer success

Account management

Communication

Client relationships

Data analysis

Independence

CRM platforms

Tools

CRM platforms

Job description

About the Role

Our client is seeking a proactive and relationship-driven Customer Success Manager to join their dynamic team, ideally based within commuting distance of Sandton but open to remote work for the right candidate. This role is crucial for ensuring our clients derive maximum value from our products and services. You will build strong relationships, understand client goals, and guide them towards achieving success, acting as their trusted advisor. This position involves proactive engagement, identifying potential challenges, and ensuring high retention rates. You will work collaboratively with sales, product, and support teams to deliver an exceptional and continuously improving client experience, leveraging remote communication tools effectively.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Understand client business objectives and ensure our solutions align with their goals.
• Proactively identify and address potential client issues or churn risks.
• Drive product adoption and utilization by providing guidance, training, and best practices.
• Act as the primary point of contact for client escalations and concerns.
• Collaborate with internal teams to advocate for client needs and ensure their success.

Requirements

• Proven experience in customer success , account management, or client relationship management.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of client relationship management principles and strategies.
• Ability to analyze client data and identify opportunities for growth or improvement.
• Self-motivated and able to work independently, with strong organizational skills.
• Experience with CRM and customer success platforms is highly desirable.

Benefits

• Competitive salary and performance-based incentives.
• Remote work flexibility, with occasional travel potentially required.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and professional development budget.
• A supportive and growth-oriented company culture.