Client Services Coordinator - Upington

Placements24; Upington; Híbrido; ZAR 320.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Medical aid and retirement fund

Continuous professional development

Community-focused organization

Service excellence in Upington

Descripción de la vacante

Placements24 in Upington, Northern Cape, seeks a proactive Client Services Coordinator to blend in-office teamwork with remote flexibility. You will coordinate client needs, ensure service delivery, and serve as a liaison between clients and operational teams.

The role requires strong organizational and communication skills, with a focus on client satisfaction and professional collaboration across departments. This position offers stability and growth within a community-focused organization.

Formación

• Proven experience in a client coordination, project support, or client services role.
• Excellent organizational and time management skills with a strong attention to detail.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) and experience with CRM systems.
• Strong verbal and written communication skills.
• Ability to build rapport and maintain effective working relationships with clients and colleagues.
• Problem-solving skills and a proactive approach to task management.
• Ability to work effectively in a hybrid work environment, balancing in-office and remote responsibilities.
• Must reside within commuting distance to Upington, Northern Cape.
• Matriculation certificate; a tertiary qualification in business administration or a related field is advantageous.

Responsabilidades

• Coordinate and manage client service requests from initiation to completion.
• Act as a key point of contact for clients, addressing inquiries and providing status updates.
• Liaise effectively with internal departments to ensure timely service delivery.
• Maintain accurate client records, service agreements, and project documentation.
• Proactively identify potential issues and implement solutions to prevent service disruptions.
• Schedule and coordinate client meetings, site visits, and service appointments.
• Assist in the preparation of client reports and performance summaries.
• Process client feedback and ensure it is communicated to relevant teams for improvement.
• Support the sales team with client onboarding and initial service setup.
• Uphold the company's commitment to service excellence and client satisfaction.

Conocimientos

Client coordination

Time management

Communication

Problem solving

Hybrid work

Relationship building

Educación

Matriculation certificate

Business administration qualification

Herramientas

MS Office Suite

CRM systems

Descripción del empleo

About the Role

Our client, a key provider of essential services in the Upington, Northern Cape region, is actively seeking a detail-oriented and proactive Client Services Coordinator . This hybrid role allows for a blend of in-office teamwork and remote flexibility. You will be responsible for coordinating client needs, ensuring seamless service delivery, and acting as a primary liaison between clients and the operational teams. The ideal candidate possesses strong organizational skills, excellent communication abilities, and a commitment to achieving high levels of client satisfaction. This is a significant opportunity to contribute to a vital organization within the Upington community and advance your career in client services.

Key Responsibilities

• Coordinate and manage client service requests from initiation to completion.
• Act as a key point of contact for clients, addressing inquiries and providing status updates.
• Liaise effectively with internal departments (e.g., operations, technical support) to ensure timely service delivery.
• Maintain accurate client records, service agreements, and project documentation.
• Proactively identify potential issues and implement solutions to prevent service disruptions.
• Schedule and coordinate client meetings, site visits, and service appointments.
• Assist in the preparation of client reports and performance summaries.
• Process client feedback and ensure it is communicated to relevant teams for improvement.
• Support the sales team with client onboarding and initial service setup.
• Uphold the company's commitment to service excellence and client satisfaction.

Requirements

• Proven experience in a client coordination, project support, or client services role.
• Excellent organizational and time management skills with a strong attention to detail.
• Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint) and experience with CRM systems.
• Strong verbal and written communication skills.
• Ability to build rapport and maintain effective working relationships with clients and colleagues.
• Problem-solving skills and a proactive approach to task management.
• Ability to work effectively in a hybrid work environment, balancing in-office and remote responsibilities.
• Must reside within commuting distance to Upington, Northern Cape .
• Matriculation certificate; a tertiary qualification in business administration or a related field is advantageous.

Benefits

• Competitive annual salary of R .
• Hybrid work model offering a balance of office and remote work.
• Continuous learning and professional development opportunities.
• Exposure to diverse client needs and operational workflows.
• Comprehensive medical aid and retirement fund contributions.
• A stable and supportive work environment.
• Opportunity to play a key role in a community-focused organization.
• Be part of a team dedicated to service excellence in Upington .