Administrative Coordinator (Client Services) - WhatJobs Direct

Placements24; Soweto; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Job summary

Placements24 is seeking an Administrative Coordinator focusing on Client Services to join our client’s Soweto office. The role centers on handling client-facing administrative tasks and supporting the client services team in a fast-paced hospitality environment.

You will manage client records, schedule meetings, prepare proposals and reports, handle inquiries, coordinate events, and assist with onboarding and contract administration.

Qualifications

• Previous experience in an administrative or client service support role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) software.
• Strong organizational and time-management skills, with the ability to prioritize effectively.
• Excellent written and verbal communication skills in English, with a friendly and professional demeanor.
• Detail-oriented with a focus on accuracy and client satisfaction.
• Ability to work independently and collaboratively within a team.
• Experience in the hospitality or service industry is a strong advantage.
• A positive, proactive attitude and a passion for providing excellent client service.
• Ability to multitask and adapt to changing client needs and operational demands.
• Familiarity with administrative procedures related to client management.

Responsibilities

• Provide comprehensive administrative support to the client services team, ensuring all client-related administrative tasks are handled promptly.
• Manage client databases and records, ensuring accuracy and up-to-date information.
• Schedule client appointments, meetings, and follow-ups, coordinating with various internal departments.
• Prepare client-facing documentation, proposals, and reports with meticulous attention to detail.
• Handle incoming client inquiries via phone, email, and in-person, providing prompt and professional responses.
• Coordinate logistics for client events, meetings, and presentations.
• Assist in the onboarding of new clients, ensuring all administrative requirements are met.
• Process client feedback and ensure it is communicated to the relevant teams.
• Maintain organized filing systems for client correspondence and documentation.
• Liaise with other departments to ensure seamless client service delivery.
• Manage administrative aspects of client contracts and service agreements.
• Contribute to the continuous improvement of client service administrative processes.

Skills

CRM software

Microsoft Office

Organizational skills

Communication skills

Attention to detail

Time management

Teamwork

Independent work

Hospitality experience

Tools

Microsoft Excel

PowerPoint

Outlook

CRM software

Job description

About the Role

Our client, a vibrant and growing organization in the hospitality sector, is seeking a detail-oriented and proactive Administrative Coordinator focusing on Client Services to join their team in Soweto, Gauteng . This role is pivotal in ensuring the smooth execution of client-facing administrative tasks and supporting the client services department. The ideal candidate will possess excellent communication and organizational skills, a commitment to providing exceptional service, and the ability to manage a variety of administrative duties efficiently. This is a superb opportunity to contribute to a dynamic company known for its excellent customer relations and operational excellence. The position is based in our client's offices in Soweto , offering a lively and engaging work environment.

Key Responsibilities

• Provide comprehensive administrative support to the client services team, ensuring all client-related administrative tasks are handled promptly.
• Manage client databases and records, ensuring accuracy and up-to-date information.
• Schedule client appointments, meetings, and follow-ups, coordinating with various internal departments.
• Prepare client-facing documentation, proposals, and reports with meticulous attention to detail.
• Handle incoming client inquiries via phone, email, and in-person, providing prompt and professional responses.
• Coordinate logistics for client events, meetings, and presentations.
• Assist in the onboarding of new clients, ensuring all administrative requirements are met.
• Process client feedback and ensure it is communicated to the relevant teams.
• Maintain organized filing systems for client correspondence and documentation.
• Liaise with other departments to ensure seamless client service delivery.
• Manage administrative aspects of client contracts and service agreements.
• Contribute to the continuous improvement of client service administrative processes.

Requirements

• Previous experience in an administrative or client service support role.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) software.
• Strong organizational and time-management skills, with the ability to prioritize effectively.
• Excellent written and verbal communication skills in English, with a friendly and professional demeanor.
• Detail-oriented with a focus on accuracy and client satisfaction.
• Ability to work independently and collaboratively within a team.
• Experience in the hospitality or service industry is a strong advantage.
• A positive, proactive attitude and a passion for providing excellent client service.
• Ability to multitask and adapt to changing client needs and operational demands.
• Familiarity with administrative procedures related to client management.

Benefits

Our client offers a competitive salary and a comprehensive benefits package, including health insurance and opportunities for professional growth within the client services domain. This role provides the chance to work within a supportive and fast-paced team environment in Soweto , contributing directly to client satisfaction and retention. You will gain valuable experience in a thriving industry and have opportunities for career advancement. Our client is committed to fostering a positive work culture where employee contributions are recognized and rewarded. Join a company that prides itself on service excellence and offers a dynamic career path in client relations.