Client Services Agent - Inquiries and Resolutions

Placements24; Centurion; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance incentives

Hybrid work arrangement

Medical and retirement benefits

Professional development programs

Job summary

Placements24 is seeking a proactive Client Services Agent for our Centurion office to manage customer inquiries and deliver timely resolutions. You will liaise between clients and internal teams to ensure a seamless service experience.

The role emphasizes communication, problem-solving, and building lasting client relationships, with a hybrid work arrangement and opportunities for development within a leading organization.

Qualifications

• Excellent communication and active listening abilities.
• Strong interpersonal skills with a client-focused mindset.
• Experience in customer service or support role.
• Proficiency in CRM systems.

Responsibilities

• Manage inbound client communications via phone, email, and portal.
• Investigate and resolve client issues promptly and courteously.
• Provide clear information on services, processes, and policies.
• Coordinate with internal teams to ensure timely resolutions.
• Maintain accurate records of interactions and outcomes.
• Identify trends to improve service delivery.

Skills

Communication skills

Listening skills

Interpersonal skills

Multichannel support

Customer relationship aptitude

Education

Matriculation certificate

Tertiary qualification advantageous

Tools

CRM software

Job description

About the Role

Our client seeks a professional and proactive Client Services Agent to manage customer inquiries and provide effective resolutions from their Centurion office. This role is essential for fostering strong client relationships by ensuring all queries are handled with speed, accuracy, and a high degree of professionalism. You will act as a key liaison between the client and various internal departments, contributing to a seamless service delivery experience. Join a team that prides itself on its commitment to client satisfaction and continuous service improvement.

Key Responsibilities

• Manage inbound client communications across multiple channels (phone, email, portal).
• Investigate and resolve client issues, complaints, and requests efficiently and courteously.
• Provide clear and comprehensive information on services, processes, and policies.
• Coordinate with internal teams (sales, technical, billing) to ensure timely resolution of client matters.
• Maintain accurate and up-to-date records of all client interactions and outcomes in the system.
• Identify trends in client inquiries and feedback to suggest improvements in service delivery.

Requirements

• Matriculation certificate or equivalent qualification; a relevant tertiary qualification is advantageous.
• Previous experience in a similar client service or customer support role.
• Exceptional communication, listening, and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A commitment to delivering excellent customer service and building lasting client relationships.

Benefits

• Attractive annual salary with performance-based incentives.
• Hybrid work arrangement allowing for a balanced work-life schedule.
• Comprehensive medical and retirement benefits package.
• Access to ongoing professional development and skill enhancement programs.
• A collaborative and dynamic work environment within a leading organization.