Client Services Agent

Placements24; Gauteng; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote

Learning opportunities

Home office stipend

Supportive remote team culture

Job summary

Placements24 is seeking a Client Services Agent to support clients from Centurion and beyond in a fully remote role. You will handle inquiries, resolve issues, and build lasting relationships with a portfolio of clients from your home office.

The role emphasizes proactive problem solving, strong communication, and autonomy in a remote setting, with opportunities for bonuses and ongoing skill development.

Qualifications

• Demonstrated experience in a client service or account management role.
• Exceptional communication and active listening skills.
• Ability to work autonomously and manage tasks effectively in a remote setting.
• Familiarity with CRM software and customer support platforms.
• A proactive and solution-oriented mindset.

Responsibilities

• Manage and respond to client inquiries across multiple communication channels.
• Provide detailed information about services and resolve client concerns efficiently.
• Build and maintain strong relationships with a portfolio of clients.
• Document all client interactions and feedback accurately.
• Proactively identify client needs and suggest appropriate solutions or services.

Skills

Client service

Communication

Remote work

Time management

Tools

CRM software

Job description

About the Role

Our client is looking for an enthusiastic Client Services Agent to join their remote team, supporting customers from Centurion and beyond. In this role, you will be instrumental in building strong client relationships by providing exceptional support and service. You are empowered to resolve issues, answer questions, and ensure our clients feel valued and understood. This position offers the flexibility of remote work, allowing you to contribute to our client's success from the comfort of your home office while being a key player in their customer engagement strategy.

Key Responsibilities

• Manage and respond to client inquiries across multiple communication channels.
• Provide detailed information about services and resolve client concerns efficiently.
• Build and maintain strong relationships with a portfolio of clients.
• Document all client interactions and feedback accurately.
• Proactively identify client needs and suggest appropriate solutions or services.

Requirements

• Demonstrated experience in a client service or account management role.
• Exceptional communication and active listening skills.
• Ability to work autonomously and manage tasks effectively in a remote setting .
• Familiarity with CRM software and customer support platforms.
• A proactive and solution-oriented mindset.

Benefits

• Attractive salary and potential for performance bonuses.
• Fully remote work arrangement for ultimate flexibility.
• Continuous learning and skill development opportunities.
• Contribution towards home office setup.
• Positive and supportive remote team culture.