Client Care Agent

Placements24; Gauteng; Hybrid; ZAR 67,000 - 134,000; Part time

Benefits offered by this job

Pro-rata salary

Flexible hours

Remote work

Growth opportunities

Team culture Centurion

Job summary

Placements24 in South Africa is seeking a diligent Client Care Agent to join our team in Centurion, Gauteng. This part-time role focuses on building strong client relationships by providing outstanding support and timely resolution of inquiries.

You will handle inquiries via phone, email and messaging, assist with onboarding, maintain client records, and collaborate with sales and technical teams. A flexible remote work option is available to support work-life balance.

Qualifications

• High school diploma or equivalent; relevant certifications advantageous.
• Experience in a client care, customer service, or administrative role.
• Exceptional verbal and written communication skills.
• Proficiency with common office software and CRM systems.
• Strong organizational skills and the ability to manage multiple tasks.
• A patient and empathetic approach to client interactions.

Responsibilities

• Manage incoming client communications via phone, email, and messaging platforms.
• Provide clear and concise information regarding services, accounts, and issues.
• Assist clients with onboarding processes and service utilization.
• Resolve client complaints and concerns in a professional and timely manner.
• Maintain up-to-date client records within the company's database.
• Collaborate with sales and technical teams to address client needs effectively.

Skills

Communication

CRM software

Administrative experience

Organizational skills

Education

High school diploma

Tools

CRM systems

Job description

About the Role

Our client is seeking a diligent and communicative Client Care Agent to join their team, supporting operations in Centurion, Gauteng . This role focuses on building and maintaining strong relationships with clients by providing outstanding support and ensuring their needs are met promptly and effectively. You will handle inquiries, resolve issues, and serve as a key point of contact, fostering loyalty and satisfaction. This part-time position is perfect for individuals looking for flexible work arrangements while contributing to a positive customer journey and client retention.

Key Responsibilities

• Manage incoming client communications via phone, email, and messaging platforms.
• Provide clear and concise information regarding services, accounts, and issues.
• Assist clients with onboarding processes and service utilization.
• Resolve client complaints and concerns in a professional and timely manner.
• Maintain up-to-date client records within the company's database.
• Collaborate with sales and technical teams to address client needs effectively.

Requirements

• High school diploma or equivalent; relevant certifications are advantageous.
• Previous experience in a client care, customer service, or administrative role.
• Exceptional verbal and written communication skills.
• Proficiency with common office software and CRM systems.
• Strong organizational skills and the ability to manage multiple tasks.
• A patient and empathetic approach to client interactions.

Benefits

• Competitive pro-rata salary commensurate with experience.
• Flexible part-time working hours suitable for work-life balance.
• Remote work flexibility, allowing you to work from home.
• Opportunities for professional growth and skill enhancement.
• A supportive team culture in the Centurion area and beyond.