Client Services Agent - Durban

Placements24; Durban; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Health benefits

Team-oriented environment

Training programs

Job summary

Placements24 in Durban is seeking a Client Services Agent to be a frontline contact for our clients, handling inquiries and resolving requests with speed and care.

You will work on-site with a collaborative team, providing product information, recording interactions in the database, and coordinating with internal departments to meet client needs. The role emphasizes customer satisfaction and professional development.

Qualifications

• Demonstrated experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication with a professional demeanor.
• Proficiency in helpdesk software and CRM tools.
• Strong problem-solving skills and tact in challenging situations.
• Ability to work effectively as part of a team in an office setting.
• Commitment to delivering outstanding service and building lasting client relationships.

Responsibilities

• Manage and resolve customer inquiries and issues through various communication channels, including phone, email, and in-person.
• Provide detailed product information and technical assistance to clients.
• Accurately record all customer interactions and case resolutions in the company's database.
• Collaborate with internal departments to address complex client needs and ensure timely follow-up.
• Proactively identify opportunities to enhance the client experience and streamline support processes.
• Maintain a high level of customer satisfaction through empathetic and efficient service delivery.

Skills

Customer service

Communication

CRM software

Helpdesk software

Problem-solving

Teamwork

Tools

CRM tools

Helpdesk software

Job description

About the Role

Our client is seeking a proactive and customer-focused Client Services Agent to become an integral part of their operations in Durban . This role is essential for providing unparalleled support and fostering strong relationships with our clientele. You will be the primary point of contact for customer inquiries, ensuring swift and effective resolution of their needs. Working within a dedicated on-site team, you will benefit from direct collaboration and mentorship, contributing to a cohesive and productive work environment that prioritizes customer success and professional development.

Key Responsibilities

• Manage and resolve customer inquiries and issues through various communication channels, including phone, email, and in-person.
• Provide detailed product information and technical assistance to clients.
• Accurately record all customer interactions and case resolutions in the company's database.
• Collaborate with internal departments to address complex client needs and ensure timely follow-up.
• Proactively identify opportunities to enhance the client experience and streamline support processes.
• Maintain a high level of customer satisfaction through empathetic and efficient service delivery.

Requirements

• Demonstrated experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication skills, with a professional demeanor.
• Proficiency in using helpdesk software and customer relationship management (CRM) tools.
• Strong problem-solving skills and the ability to handle challenging customer situations with tact.
• Ability to work effectively as part of a team in an office-based setting.
• A commitment to delivering outstanding service and building lasting client relationships.

Benefits

• Competitive salary package reflective of experience.
• Opportunitiesfor professional development and skill enhancement.
• Comprehensive health and wellness benefits.
• A supportive and team-oriented work environment located in Durban .
• Access to company resources and ongoing training programs.