Remote Customer Service Advocate

Placements24; Sandton; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Full remote work arrangement

Health insurance coverage

Job summary

Placements24 is seeking a highly motivated Remote Customer Service Advocate to join a fully remote team. You will act as the voice of the customer, delivering exceptional support from your home office and resolving issues for a geographically dispersed client base.

Ideal candidates have proven experience in customer service, excellent communication skills, and a self-motivated, disciplined approach to working remotely with minimal supervision.

Qualifications

• Proven experience in customer service, including remote support.
• Excellent verbal and written communication, with clear information delivery.
• Able to manage time and organize tasks in a home-office setting.

Responsibilities

• Deliver outstanding customer service via phone, email, and chat to a remote client base.
• Troubleshoot and resolve customer issues related to products and services.
• Maintain accurate records of customer interactions in the CRM system.
• Proactively identify customer needs and provide solutions or information.
• Collaborate with remote team members and supervisors to ensure consistent service.

Skills

Customer service

Remote work

Communication skills

CRM software

Time management

Tools

CRM software

Online collaboration tools

Job description

About the Role

Our client is looking for a highly motivated and independent Remote Customer Service Advocate to join their fully remote team. In this role, you will be the voice of the customer, providing exceptional support and resolving issues from the comfort of your own home office. This position requires self-discipline, strong communication skills, and a commitment to delivering outstanding customer experiences. You will be part of a dedicated, geographically dispersed team focused on achieving service excellence.

Key Responsibilities

• Deliver outstanding customer service via phone, email, and chat to a remote client base.
• Effectively troubleshoot and resolve customer issues related to products and services.
• Maintain accurate records of customer interactions and resolutions within the CRM system.
• Proactively identify customer needs and provide appropriate solutions or information.
• Collaborate with remote team members and supervisors to ensure consistent service delivery.

Requirements

• Proven experience in customer service or a related role, preferably in a remote setting.
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
• Proficiency with common online collaboration tools and CRM software.
• A dedicated home office setup with reliable high-speed internet.
• Self-motivated, disciplined, and able to manage time effectively without direct supervision.

Benefits

• Competitive salary and potential for remote work bonuses.
• Full remote work arrangement, offering ultimate flexibility.
• Comprehensive health insurance coverage.
• Access to online training and professional development resources.
• A supportive virtual team environment and company culture.