Remote Customer Service Associate

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Flexible scheduling

Remote tools provided

Career growth

Supportive team

Job summary

Placements24 is seeking an enthusiastic Remote Customer Service Associate to join our expanding, fully remote team serving customers nationwide. You will deliver outstanding support, handle inquiries via phone, email and chat, and act as a brand ambassador.

Ideal candidates have prior customer service experience, strong written and verbal communication, and proficiency with CRM software. The role offers a fully remote setup, flexible scheduling, remote work tools, and opportunities for growth

Qualifications

• Previous experience in customer service or a related field.
• Strong written and verbal communication skills.
• Proficiency with CRM software and online support tools.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Must be a self-starter with the ability to work independently and meet performance targets.

Responsibilities

• Handle customer service inquiries via phone, email, and chat platforms.
• Provide detailed information about products, services, and company policies.
• Resolve customer issues efficiently and professionally, aiming for first-contact resolution.
• Process orders, returns, and exchanges accurately through the online system.
• Gather customer feedback and report any recurring issues or suggestions for improvement.

Skills

Customer service experience

Communication skills

CRM software

Organizational skills

Self-starter

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and reliable Remote Customer Service Associate to join their expanding, fully remote team serving customers nationwide. This role is essential for delivering outstanding support and ensuring customer satisfaction through effective communication and problem resolution. You will act as a brand ambassador, providing information, assistance, and solutions to customer inquiries. This is a fantastic opportunity for individuals who are self-motivated, possess excellent communication skills, and prefer the flexibility and autonomy of working from home, contributing to a positive and efficient customer support experience.

Key Responsibilities

• Handle customer service inquiries via phone, email, and chat platforms.
• Provide detailed information about products, services, and company policies.
• Resolve customer issues efficiently and professionally, aiming for first-contact resolution.
• Process orders, returns, and exchanges accurately through the online system.
• Gather customer feedback and report any recurring issues or suggestions for improvement.

Requirements

• Previous experience in customer service or a related field, preferably in a remote capacity.
• Strong written and verbal communication skills.
• Proficiency with CRM software and online support tools.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Must be a self-starter with the ability to work independently and meet performance targets.

Benefits

• Competitive salary based on experience and qualifications.
• Fully remote work arrangement with flexible scheduling options.
• Provided with necessary software licenses and remote work tools.
• Opportunities for career growth and advancement within the company.
• A supportive virtual team environment with regular feedback and recognition.