Remote Client Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote work environment

Health, dental, and vision insurance

Paid time off

Professional development opportunities

Job summary

Placements24 is hiring a Remote Client Support Specialist to deliver top-tier support and build strong client relationships from a fully remote setup. You will handle inquiries, troubleshoot issues, and optimize clients’ use of our offerings.

The role emphasizes independent, tech-savvy problem-solving, proactive communication, and maintaining accurate records while collaborating with cross-functional teams in a national remote environment.

Qualifications

• Minimum 2 years in client support, technical support, or similar remote role.
• Excellent verbal and written communication for remote client interaction.
• Proficiency with CRM software, ticketing systems, and remote collaboration tools.

Responsibilities

• Provide client support via phone, email, and chat.
• Diagnose and resolve product, service, and account issues.
• Guide clients through product features and onboarding processes.
• Maintain detailed client records in the CRM system.
• Collaborate with internal teams to meet client needs and resolve issues.
• Contribute to updating support documentation and knowledge base articles.

Skills

Client communication

Remote work mindset

Technical troubleshooting

Time management

Team collaboration

Education

High school diploma or equivalent

Technical certifications (beneficial)

Tools

CRM software

Ticketing systems

Remote collaboration tools

Job description

About the Role

Our client is seeking a highly skilled and customer-focused Remote Client Support Specialist to join their expanding, fully remote team. This role is critical for delivering top-tier support and fostering strong client relationships across the country. You will be responsible for addressing client inquiries, troubleshooting issues, and ensuring clients maximize the value of our client's offerings. This position is ideal for an independent, tech-savvy professional who is passionate about problem-solving and delivering exceptional service from a remote location.

Key Responsibilities

• Provide comprehensive client support through various remote channels including phone, email, and chat.
• Diagnose and resolve client issues related to products, services, and accounts.
• Guide clients through product features, onboarding processes, and best practices.
• Maintain detailed and accurate client records within the CRM system.
• Collaborate with internal teams to ensure client needs are met and issues are resolved effectively.
• Contribute to the creation and updating of support documentation and knowledge base articles.

Requirements

• Minimum 2 years of experience in Client Support , Technical Support, or a similar remote role.
• Excellent verbal and written communication skills, essential for remote client interaction.
• Proficiency with CRM software, ticketing systems, and remote collaboration tools.
• Strong technical aptitude and the ability to troubleshoot effectively.
• Self-motivated with the ability to manage time and workload independently.
• High school diploma or equivalent; additional technical certifications are beneficial.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote work environment offering significant flexibility.
• Comprehensive health, dental, and vision insurance.
• Paid time off and opportunities for professional development.
• A dynamic and collaborative team culture that supports remote employees.