Customer Service Advisor

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote work arrangement

Comprehensive health, dental, and/or/视

Job summary

Placements24 is seeking a dedicated Customer Service Advisor to join its fully remote team. You will handle inquiries via phone and email, provide accurate information, resolve issues, and maintain records in the CRM system.

You will need previous customer service or call center experience, strong communication, and the ability to work independently from home. A high school diploma is required, with college coursework a plus.

Qualifications

• Previous experience in a customer service or call center environment.
• Strong communication and active listening skills.
• Excellent problem-solving abilities and a customer-focused attitude.
• Proficiency in using customer service software and MS Office Suite.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; some college coursework is a plus.

Responsibilities

• Handle customer inquiries and provide accurate information about products and services via phone and email.
• Resolve customer complaints and issues with professionalism and efficiency.
• Process customer requests, orders, and account updates accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer satisfaction and retention.
• Collaborate with internal teams to address customer feedback and service gaps.

Skills

Customer service

Call center experience

Communication skills

MS Office / CRM software

Education

High school diploma

Some college coursework

Tools

CRM software

MS Office

Job description

About the Role

Our client is searching for a dedicated Customer Service Advisor to join their fully remote team. This role is vital for delivering exceptional service and support to their valued customers, ensuring their inquiries are handled efficiently and their issues are resolved satisfactorily. You will be an ambassador for our client, providing information, resolving problems, and building strong customer relationships through clear and empathetic communication. This is an excellent opportunity to contribute to a customer-centric organization from the convenience of your own home.

Key Responsibilities

• Handle customer inquiries and provide accurate information about products and services via phone and email.
• Resolve customer complaints and issues with professionalism and efficiency.
• Process customer requests, orders, and account updates accurately.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve customer satisfaction and retention.
• Collaborate with internal teams to address customer feedback and service gaps.

Requirements

• Previous experience in a customer service or call center environment.
• Strong communication and active listening skills.
• Excellent problem-solving abilities and a customer-focused attitude.
• Proficiency in using customer service software and MS Office Suite.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; some college coursework is a plus.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance.