Remote Customer Service Advocate

Placements24; Soweto; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work flexibility

Health and wellness benefits

Professional development

Job summary

Placements24 is seeking a Remote Customer Service Advocate to provide empathetic support across phone, email and chat. You will help customers resolve issues, educate on product features, and maintain accurate interaction records in a dynamic virtual environment.

Ideal candidates have strong communication and problem-solving skills, experience in customer service, and the ability to work independently with minimal supervision in a fully remote team.

Qualifications

• Previous experience in customer service or a similar client-facing role.
• Exceptional verbal and written communication skills, suited for remote work.
• Strong problem-solving skills and the ability to think critically.
• Proficiency with common CRM software and remote collaboration tools.
• Self-motivated, organized, and able to work independently with minimal supervision.

Responsibilities

• Provide empathetic and efficient support to customers via phone, email, and chat.
• Troubleshoot and resolve customer issues, inquiries, and complaints promptly.
• Educate customers on product features, services, and company policies.
• Maintain accurate records of customer interactions and transactions.
• Proactively identify opportunities to enhance the customer experience and report feedback.

Skills

Verbal communication

Written communication

Problem-solving

Self-motivation

Organization

Tools

CRM software

Remote collaboration tools

Job description

About the Role

Our client is seeking a passionate and service-driven Remote Customer Service Advocate to join their fully remote team, supporting customers across various platforms. This role is dedicated to ensuring every customer interaction is positive, efficient, and resolves their needs effectively. You will act as a brand ambassador, providing exceptional support and gathering valuable feedback to help improve our client's offerings. This is an ideal opportunity for an experienced individual who excels in a remote setting and is committed to customer satisfaction, working within a dynamic and supportive virtual environment.

Key Responsibilities

• Provide empathetic and efficient support to customers via phone, email, and chat.
• Troubleshoot and resolve customer issues, inquiries, and complaints promptly.
• Educate customers on product features, services, and company policies.
• Maintain accurate records of customer interactions and transactions.
• Proactively identify opportunities to enhance the customer experience and report feedback.

Requirements

• Previous experience in customer service or a similar client-facing role.
• Exceptional verbal and written communication skills, suited for remote work.
• Strong problem-solving skills and the ability to think critically.
• Proficiency with common CRM software and remote collaboration tools.
• Self-motivated, organized, and able to work independently with minimal supervision.

Benefits

• Competitive salary with remote work flexibility.
• Opportunities for professional development and skill enhancement.
• Comprehensive health and wellness benefits.
• A collaborative and inclusive remote work culture.
• Regular team check-ins and virtual social events.