Remote Client Support Agent

Placements24; Gauteng; Hybrid; ZAR 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote role

Health insurance

Equipment provided

Professional development budget

Collaborative virtual team

Job summary

Placements24 is seeking a proficient Remote Client Support Agent to join a fully distributed team serving a global client base. You will handle inquiries across email, chat, and phone from a remote home office, ensuring timely, accurate responses and proactive support.

The role requires excellent communication, CRM proficiency, and the ability to manage workload independently across multiple time zones. A flexible, remote-first environment with strong collaboration awaits the right candidate.

Qualifications

• Proven experience in remote client support or customer success.
• Excellent written and verbal communication, with a professional phone presence.
• Ability to work autonomously in a remote setting and manage workload.

Responsibilities

• Provide multi-channel client support via email, live chat, and phone across time zones.
• Resolve client issues with accuracy and efficiency.
• Document interactions and solutions in the CRM system.
• Educate clients on product features and best practices.
• Collaborate with internal teams to ensure smooth client experiences.

Skills

Remote support

CRM proficiency

Communication skills

Organizational skills

Home office setup

Tools

CRM software

Live chat tools

Video conferencing

Job description

About the Role

Our client is seeking a proficient and independent Remote Client Support Agent to join their fully distributed team, serving a global clientele. This role is paramount in ensuring our clients receive prompt, accurate, and professional assistance with their inquiries and issues, all managed from a remote location. You will act as a trusted advisor and problem-solver, contributing significantly to client retention and satisfaction. The ideal candidate is proactive, possesses exceptional communication skills, and thrives in a self-managed, remote-first work environment.

Key Responsibilities

• Deliver exceptional client support via email, live chat, and phone across multiple time zones.
• Address and resolve client issues, complaints, and technical queries with efficiency and accuracy.
• Maintain detailed records of client interactions and solutions in the CRM system.
• Educate clients on product features, services, and best practices.
• Collaborate with internal teams to ensure seamless client experiences and resolutions.

Requirements

• Proven experience in a remote client support or customer success role.
• Excellent written and verbal communication skills, with a professional phone presence.
• Proficiency in CRM software and virtual collaboration tools.
• Strong organizational skills and the ability to manage workload autonomously.
• A dedicated home office setup with reliable high-speed internet is required for this remote position.

Benefits

• Competitive salary with performance-based bonuses for remote staff.
• Fully remote position offering maximum flexibility and work-life integration.
• Comprehensive health, dental, and vision insurance.
• Company-provided equipment and a budget for professional development.
• An engaged and collaborative virtual team culture with regular online interactions.