Client Service Agent - Benoni

Placements24; Benoni; On-site; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonuses

Medical aid

Job summary

Placements24 is seeking a friendly Client Service Agent to join our Benoni team in Gauteng. You will be the frontline liaison, handling inquiries, delivering accurate information, and resolving issues with professionalism and empathy.

The role emphasizes customer-centric service, collaboration with colleagues, and ongoing learning to adapt to product updates. On-site work in Benoni is required, with opportunities for training and career growth within the organization.

Qualifications

• Previous experience in customer service is essential.
• Excellent verbal and written communication skills.
• On-site work in Benoni, Gauteng required.

Responsibilities

• Handle customer inquiries via phone, email, and walk-ins.
• Provide accurate, timely information about products and services.
• Resolve issues and complaints efficiently.
• Process customer requests and applications accurately.
• Maintain detailed records in the CRM system.
• Escalate complex issues to senior staff when needed.
• Collaborate with teammates to ensure consistent service.
• Collect customer feedback for service improvements.
• Follow company policies and service standards.
• Contribute to a positive team atmosphere.

Skills

Communication

CRM proficiency

Multitasking

Customer-centric

Team player

Tools

CRM Software

Job description

About the Role

Our client is seeking a friendly and efficient Client Service Agent to join their team in Benoni, Gauteng . This role is crucial for providing top-tier support to our client's valued customers, ensuring their needs are met promptly and professionally. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a genuine desire to create positive customer experiences. You will be the frontline representative, handling inquiries, resolving issues, and fostering strong client relationships. This is an exciting opportunity to contribute to a reputable company and grow within the client service sector.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and walk-ins.
• Provide clear, accurate, and timely information regarding products and services.
• Resolve customer issues and complaints effectively and efficiently.
• Process customer requests, orders, and applications accurately.
• Maintain detailed and organized records of customer interactions in the CRM system.
• Escalate complex issues to senior staff or appropriate departments when necessary.
• Collaborate with team members to ensure consistent service delivery and identify areas for improvement.
• Gather customer feedback and provide insights to management for service enhancement.
• Adhere to all company policies, procedures, and service standards.
• Contribute to a positive and professional team atmosphere.

Requirements

• Previous experience in a customer service or client-facing role is essential.
• Excellent verbal and written communication skills.
• Strong active listening and interpersonal skills.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask, prioritize, and manage time effectively in a busy environment.
• A customer-centric approach with a commitment to delivering exceptional service.
• Must be punctual and reliable, committed to working on-site in Benoni, Gauteng .
• Ability to work effectively both independently and as part of a collaborative team.
• A willingness to learn and adapt to new products and processes.
• Attention to detail and strong organizational skills.

Benefits

• Our client offers a competitive salary, along with potential performance bonuses and a comprehensive benefits package including medical aid and retirement fund contributions.
• Employees have access to regular training and development opportunities, supporting career growth within the organization.
• We foster a supportive and collaborative work environment within our Benoni office, promoting a healthy work-life balance.
• Join a team dedicated to achieving client satisfaction and contributing to our company's success.