Client Service Agent - On-site Benoni, Growth & Benefits

Placements24; Benoni; On-site; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary package

Performance bonuses

Medical aid

Job summary

Placements24 is seeking a friendly Client Service Agent to join our Benoni team in Gauteng. You will be the frontline liaison, handling inquiries, delivering accurate information, and resolving issues with professionalism and empathy.

The role emphasizes customer-centric service, collaboration with colleagues, and ongoing learning to adapt to product updates. On-site work in Benoni is required, with opportunities for training and career growth within the organization.

Qualifications

• Previous experience in customer service is essential.
• Excellent verbal and written communication skills.
• On-site work in Benoni, Gauteng required.

Responsibilities

• Handle customer inquiries via phone, email, and walk-ins.
• Provide accurate, timely information about products and services.
• Resolve issues and complaints efficiently.
• Process customer requests and applications accurately.
• Maintain detailed records in the CRM system.
• Escalate complex issues to senior staff when needed.
• Collaborate with teammates to ensure consistent service.
• Collect customer feedback for service improvements.
• Follow company policies and service standards.
• Contribute to a positive team atmosphere.

Skills

Communication

CRM proficiency

Multitasking

Customer-centric

Team player

Tools

CRM Software

Job description

Placements24 is seeking a friendly Client Service Agent to join our Benoni team in Gauteng. You will be the frontline liaison, handling inquiries, delivering accurate information, and resolving issues with professionalism and empathy.

The role emphasizes customer-centric service, collaboration with colleagues, and ongoing learning to adapt to product updates. On-site work in Benoni is required, with opportunities for training and career growth within the organization.