Client Relationship Manager - Sandton Hub

Placements24; Sandton; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Salary with bonuses

Hybrid work

Career development

High-profile clients

Job summary

Placements24 in Sandton, Gauteng is seeking an experienced Client Relationship Manager to foster long-term partnerships with key clients. You will be the primary contact, understand client needs, and advocate for their interests within our organization while guiding strategic solutions.

The role supports a hybrid work model balancing in-office collaboration with remote work, and offers opportunities to contribute to revenue growth through upselling and cross-selling initiatives.

Qualifications

• Experience in client relationship management and account growth.
• Strong communication and problem-solving abilities.
• Experience with hybrid work environment and client advocacy.

Responsibilities

• Develop and maintain strong relationships with key clients.
• Serve as main point of contact for assigned clients and address inquiries.
• Align client objectives with service offerings and strategic goals.
• Identify opportunities for upselling and cross-selling our products and services.
• Conduct regular business reviews to assess satisfaction and identify improvements.
• Collaborate with internal teams to ensure seamless service delivery.
• Resolve client issues and escalate when necessary.
• Monitor client health and contribute to retention strategies.
• Gather feedback to inform product development and service enhancements.

Skills

Relationship management

Account management

Negotiation

Interpersonal skills

Presentation skills

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

Job description

About the Role

Our client is seeking an experienced and relationship-driven Client Relationship Manager to join their team in Sandton, Gauteng. This role is paramount in fostering strong, long-term partnerships with our key clients, ensuring their ongoing satisfaction and success with our services. You will act as the primary point of contact, understanding client needs, providing strategic guidance, and advocating for their interests within our organization. The ideal candidate possesses exceptional communication, negotiation, and problem-solving skills, combined with a deep understanding of client management principles. This position offers a significant opportunity to shape client experiences and contribute to revenue growth. Operating under a hybrid model, you will balance essential in-office collaboration with the flexibility of remote work. We are dedicated to building lasting client relationships and seek individuals who share this commitment to excellence and client advocacy.

Key Responsibilities

• Develop and maintain strong, trusted relationships with a portfolio of key clients.
• Serve as the main point of contact for assigned clients, addressing inquiries and concerns promptly.
• Understand client business objectives and align our services to meet their strategic goals.
• Proactively identify opportunities for upselling and cross-selling our products and services.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Collaborate with internal teams (sales, support, product) to ensure seamless client service delivery.
• Resolve client issues and complaints effectively, escalating when necessary.
• Monitor client health and implement retention strategies.
• Gather client feedback and provide insights to inform product development and service enhancements.

Requirements

• Proven experience in client relationship management, account management, or a similar client-facing role.
• Demonstrated success in managing and growing client accounts.
• Excellent interpersonal, communication, and presentation skills.
• Strong negotiation and conflict resolution abilities.
• Ability to understand complex client needs and provide strategic solutions.
• Proficiency in CRM software (e.g., Salesforce) and client management tools.
• Experience working within a hybrid work environment.
• A bachelor's degree in business, marketing, or a related field is preferred.
• Based in or able to commute to Sandton, Gauteng for hybrid work requirements.

Benefits

• Attractive salary package with performance-based bonuses.
• Hybrid work arrangement providing flexibility and work-life balance.
• Significant opportunities for career advancement and professional development.
• Direct influence on client satisfaction and retention strategies.
• Exposure to high-profile clients and strategic projects.
• A dynamic and supportive team environment.
• Contribution to the strategic growth of the company.