Client Relationship Manager - Tech Services

Placements24; Stellenbosch; Hybrid; ZAR 700.000 - 1.000.000; Vollzeit

Benefits dieser Stelle

Medical aid

Retirement fund contributions

Ample paid time off

Hybrid work model

Zusammenfassung

Placements24 is seeking an experienced Client Relationship Manager to join our client in Stellenbosch, Western Cape. This hybrid role focuses on managing key client accounts, fostering long-term partnerships, and driving business value through collaboration with internal delivery teams.

Ideal candidates have at least 5 years in CRM or account management, strong communication and negotiation skills, and a solid understanding of IT services and software solutions.

Qualifikationen

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• 5+ years of experience in Client Relationship Management, Account Management, or Business Development, preferably in technology services.
• Proven ability to manage complex client relationships and drive customer satisfaction and retention.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of IT services, software solutions, and managed services.
• Experience with CRM software (Salesforce, HubSpot) and project management tools.

Aufgaben

• Manage a portfolio of key client accounts, serving as the main point of contact.
• Develop and maintain strong, long-term relationships with clients, understanding their business objectives and challenges.
• Ensure client satisfaction by coordinating service delivery and resolving issues.
• Conduct regular client meetings and business reviews to assess performance and identify improvements.
• Identify opportunities for upselling and cross-selling of technology services.
• Collaborate with internal technical teams to ensure SLAs are met and exceeded.
• Gather client feedback and provide insights to product and service development teams.
• Track client account health and address potential risks.
• Prepare and present account plans and performance reports to senior management.

Kenntnisse

Interpersonal skills

Communication

Negotiation

Presentation skills

Strategic thinking

Problem solving

Cross-functional collaboration

Ausbildung

Bachelor's degree

Tools

Salesforce

HubSpot

Project management tools

Jobbeschreibung

About the Role

Our client, a leading provider of integrated technology services, is seeking an experienced Client Relationship Manager to join their dynamic team in Stellenbosch, Western Cape. This hybrid role is ideal for a professional with a strong track record in managing key client accounts and fostering long-term partnerships. You will be responsible for understanding client needs, ensuring satisfaction with our client's service offerings, and identifying opportunities for growth. The Stellenbosch, Western Cape office serves as a hub for innovation and client engagement. You will act as the primary liaison between clients and internal service delivery teams, ensuring seamless communication and exceptional service. The ideal candidate possesses excellent interpersonal skills, a strategic mindset, and a deep understanding of the technology services landscape. This is a critical role focused on client retention and driving business value through strong, collaborative relationships. Join a company committed to delivering high-quality technology solutions and building lasting partnerships.

Key Responsibilities

• Manage a portfolio of key client accounts, serving as the main point of contact.
• Develop and maintain strong, long-term relationships with clients, understanding their business objectives and challenges.
• Ensure client satisfaction by effectively coordinating service delivery and resolving any issues that arise.
• Conduct regular client meetings and business reviews to assess performance and identify areas for improvement.
• Identify opportunities for upselling and cross-selling of our client's technology services.
• Collaborate with internal technical teams to ensure service level agreements (SLAs) are met and exceeded.
• Gather client feedback and provide insights to product and service development teams.
• Track client account health and proactively address potential risks.
• Prepare and present account plans and performance reports to senior management.

Requirements

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 5 years of experience in Client Relationship Management, Account Management, or Business Development, preferably within the technology services sector.
• Proven ability to manage complex client relationships and drive customer satisfaction and retention.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of IT services, software solutions, and managed services.
• Experience working with CRM software (e.g., Salesforce, HubSpot) and project management tools.
• Strategic thinking and problem-solving capabilities.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
• Demonstrated ability to collaborate effectively with cross-functional teams.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including medical aid, retirement fund contributions, and ample paid time off.
• The hybrid work model provides flexibility, allowing for collaboration at the Stellenbosch, Western Cape office and remote work.
• Employees have access to ongoing professional development, training programs, and opportunities for career advancement within a leading technology services company.
• Join a team that values innovation, client success, and employee growth.
• Our client is dedicated to fostering a supportive and dynamic work culture.