Client Relationship Manager - Recruitment

Placements24; Benoni; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Career development

Team collaboration

Job summary

Placements24 is seeking a Client Relationship Manager for their Benoni practice. You will nurture and expand relationships with key clients, translating business objectives into recruitment solutions, and acting as the primary contact for accounts.

You will collaborate with the delivery team, conduct business reviews, and identify growth opportunities, delivering exceptional service and strategic guidance in a dynamic, professional environment in Gauteng.

Qualifications

• Proven experience in client relationship management, account management, or business development within recruitment or professional services.
• Exceptional communication, interpersonal, and negotiation skills.
• Strong understanding of recruitment processes and talent acquisition.
• Ability to build rapport and trust with stakeholders at all levels.
• Strategic thinking and problem-solving capabilities.
• Excellent organizational and time management skills.
• Proficiency in CRM systems and other relevant business software.
• A proactive and results-oriented mindset.
• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Knowledge of Benoni and Gauteng business market is an advantage.

Responsibilities

• Develop and maintain strong, long-lasting relationships with key clients.
• Act as the primary point of contact for assigned client accounts, ensuring high levels of satisfaction.
• Understand client business needs and translate them into recruitment strategies and service offerings.
• Proactively identify opportunities for growth and expansion within existing client accounts.
• Collaborate with the recruitment delivery team to ensure successful execution of client requirements.
• Conduct regular business reviews with clients to assess performance and gather feedback.
• Resolve client issues and concerns promptly and effectively.
• Stay informed about market trends and competitor activities to provide strategic advice to clients.
• Contribute to business development efforts by identifying and pursuing new client opportunities.
• Prepare proposals and presentations for prospective and existing clients.

Skills

Relationship mgmt

Account management

Negotiation

Communication

Strategic thinking

Time management

CRM systems

Education

Bachelor's degree in Business Administration/Marketing

Tools

CRM software

Job description

About the Role

Our client, a premier recruitment consultancy, is seeking a highly motivated and client-focused Client Relationship Manager to join their thriving practice in Benoni, Gauteng. This role is pivotal in nurturing and expanding relationships with existing and potential clients, ensuring their recruitment needs are met with exceptional service. You will act as the primary point of contact for key accounts, understanding their business objectives and translating them into effective recruitment solutions. The ideal candidate will possess outstanding communication, negotiation, and strategic thinking skills, coupled with a deep understanding of the recruitment landscape. This is an excellent opportunity for a proactive individual to make a significant impact on client satisfaction and business growth within a dynamic and supportive environment in Benoni.

Key Responsibilities

• Develop and maintain strong, long-lasting relationships with key clients.
• Act as the primary point of contact for assigned client accounts, ensuring high levels of satisfaction.
• Understand client business needs and translate them into recruitment strategies and service offerings.
• Proactively identify opportunities for growth and expansion within existing client accounts.
• Collaborate with the recruitment delivery team to ensure successful execution of client requirements.
• Conduct regular business reviews with clients to assess performance and gather feedback.
• Resolve client issues and concerns promptly and effectively.
• Stay informed about market trends and competitor activities to provide strategic advice to clients.
• Contribute to business development efforts by identifying and pursuing new client opportunities.
• Prepare proposals and presentations for prospective and existing clients.

Requirements

• Proven experience in client relationship management, account management, or business development, preferably within the recruitment or professional services sector.
• Exceptional communication, interpersonal, and negotiation skills.
• Strong understanding of the recruitment process and talent acquisition landscape.
• Ability to build rapport and trust with stakeholders at all levels.
• Strategic thinking and problem-solving capabilities.
• Excellent organizational and time management skills.
• Proficiency in CRM systems and other relevant business software.
• A proactive and results-oriented mindset.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Knowledge of the Benoni and Gauteng business market is an advantage.

Benefits

• Competitive salary and a generous performance-based bonus.
• Opportunity to manage a portfolio of high-profile clients.
• Professional development and career advancement within a leading consultancy.
• A supportive and collaborative team culture.
• Exposure to diverse industries and business challenges.