Client Relationship Manager - Hybrid Role

Placements24; Randburg; Hybrid; ZAR 480,000 - 750,000; Full time

Benefits offered by this job

Base salary + bonus

Hybrid work

Health insurance

Professional development

Stock options

Retirement fund

Job summary

Placements24 is seeking a seasoned Client Relationship Manager in Randburg, Gauteng, to sustain and grow strategic client relationships. You will balance in-office collaboration with remote work, serving as the main liaison to key accounts and guiding service delivery to meet client objectives.

The role requires strong communication, negotiation and strategic thinking, with experience in CRM tools like Salesforce or HubSpot.

Qualifications

• Proven experience in client relationship management or account management within consultancy or services.
• Strong communication, negotiation and presentation skills.
• Hybrid work capability balancing in-office and remote work in Randburg.

Responsibilities

• Manage a portfolio of high-value clients and be the primary contact.
• Develop trusted relationships with stakeholders at client organisations.
• Align client goals with our solutions and conduct regular reviews.
• Identify opportunities for upselling and cross-selling services.
• Collaborate with delivery teams to ensure successful projects and service delivery.
• Monitor client health metrics and retention strategies.
• Provide market insights to internal teams and stay aware of industry trends.

Skills

CRM experience

Key account mgmt

Negotiation

Stakeholder mgmt

Sales orientation

Education

Bachelor's in Business Admin/Marketing

MBA (bonus)

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, a leading consultancy firm, is looking for a seasoned Client Relationship Manager to join their dynamic team in Randburg, Gauteng . This hybrid role combines the benefits of in-office collaboration with the flexibility of remote work. You will be responsible for developing and maintaining strong, long-term relationships with key clients, understanding their strategic objectives, and ensuring our client's services consistently meet and exceed their expectations. Your role is pivotal in driving client satisfaction, retention, and identifying opportunities for growth within existing accounts. We are seeking a strategic thinker with exceptional communication skills and a proven ability to manage complex client portfolios. The ideal candidate will be proactive, solution-oriented, and passionate about fostering successful partnerships. This role offers a significant opportunity to influence client success and contribute to the strategic direction of our client's business engagements.

Key Responsibilities

• Manage a portfolio of high-value clients, acting as their primary point of contact.
• Develop and nurture strong, trusted relationships with key stakeholders at client organizations.
• Understand client business goals and challenges, aligning our client's solutions accordingly.
• Conduct regular client meetings, business reviews, and performance analysis.
• Identify opportunities for upselling and cross-selling additional services.
• Ensure client satisfaction and address any concerns or escalations promptly and effectively.
• Collaborate with internal delivery teams to ensure successful project execution and service delivery.
• Monitor client health metrics and proactively implement retention strategies.
• Provide valuable market insights and feedback to internal teams.
• Stay informed about industry trends and competitor activities.

Requirements

• Proven experience in a Client Relationship Management, Account Management, or Business Development role, ideally within the consultancy or professional services sector.
• Demonstrated success in managing and growing key client accounts.
• Exceptional communication, negotiation, and presentation skills.
• Strong business acumen and strategic thinking abilities.
• Experience with CRM software (e.g., Salesforce, HubSpot) is essential.
• Ability to work effectively in a hybrid environment, balancing office-based and remote responsibilities in Randburg .
• Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
• Proactive problem-solver with a client-centric mindset.
• Ability to manage multiple priorities and deadlines effectively.

Benefits

• Our client offers a competitive base salary with an attractive performance-based bonus structure.
• The hybrid work model provides flexibility and work-life balance.
• Comprehensive health insurance benefits, including medical and dental coverage, are provided.
• Opportunities for continuous professional development, including specialized training and conference attendance, are encouraged.
• Our client fosters a collaborative and supportive work culture, with clear paths for career advancement.
• Retirement fund contributions and potential for stock options are also part of the attractive compensation package.
• Join a firm that values its employees and invests in their growth.