Account Manager - Randburg

Placements24; Johannesburg; Híbrido; ZAR 350.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Health insurance

Retirement plan

Professional development

Descripción de la vacante

Placements24 is seeking an ambitious Account Manager for our Randburg, Gauteng client. You will nurture existing client relationships, identify opportunities for upselling and cross-selling our software solutions, and serve as the primary contact for a portfolio of accounts.

The role offers a hybrid work model, requiring strong communication, problem-solving, and collaboration across sales, support, and product teams to drive client success and revenue growth.

Formación

• 3–5 years in account management, client relations, or sales in tech.
• Proven track record in managing client portfolios and revenue growth.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of software solutions and tech trends.
• Proficient in CRM (Salesforce, HubSpot) and PM tools.
• Hybrid work ability; strong time management.
• Bachelor's degree in Business/Marketing or related field.
• Located in Randburg or able to commute.

Responsabilidades

• Manage a dedicated portfolio of client accounts with high levels of satisfaction and retention.
• Develop and execute upsell and cross-sell strategies to existing clients.
• Serve as main client contact, addressing inquiries and resolving issues.
• Conduct regular business reviews to ensure goals are met.
• Build strong relationships with key stakeholders inside client organizations.
• Identify and mitigate risks to client relationships.
• Collaborate with sales, support, and product teams for a seamless experience.
• Achieve and exceed account growth targets for revenue and client satisfaction.
• Stay informed on industry trends and product updates to advise clients.

Descripción del empleo

About the Role

Our client, a rapidly expanding technology firm, is looking for a results-oriented Account Manager to join their dynamic team in Randburg, Gauteng. This role is focused on nurturing and expanding relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling our innovative software solutions. The position offers a hybrid work model, allowing for effective client engagement both in our Randburg office and remotely. You will be the primary point of contact for a portfolio of clients, acting as their trusted advisor and ensuring they maximize the value derived from our services. The ideal candidate is proactive, client-centric, and possesses strong communication and problem-solving skills. Join a forward-thinking company that is revolutionizing the tech landscape.

Key Responsibilities

• Manage a dedicated portfolio of client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute strategies to upsell and cross-sell additional products and services to existing clients.
• Act as the main point of contact for clients, addressing inquiries, resolving issues, and providing ongoing support.
• Conduct regular business reviews with clients to assess their needs and ensure they are achieving their goals with our solutions.
• Build strong, long-lasting relationships with key stakeholders within client organizations.
• Identify and mitigate potential risks to client relationships.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experience.
• Achieve and exceed account growth targets for revenue and client satisfaction.
• Stay informed about industry trends and product updates to provide relevant insights to clients.

Requirements

• Minimum of 3-5 years of experience in account management, client relations, or sales, preferably in the tech industry.
• Proven track record of successfully managing client portfolios and driving revenue growth.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of software solutions and technology trends.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
• Ability to work effectively in a hybrid environment, demonstrating excellent time management and self-discipline.
• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Located in or able to commute to Randburg for office-based activities.

Benefits

This role offers a competitive salary with an attractive commission structure based on account growth and retention. Our client provides comprehensive medical aid, a retirement fund, and opportunities for professional development, including training on new technologies and sales techniques. Enjoy a dynamic and collaborative work environment with a strong emphasis on work-life balance. Career advancement opportunities are readily available within this growing organization. Join our team in Randburg and make a significant impact on client success.